Advanced Technologies Empowerment Services

HCL telecom services in the ATES area include deployment services, platform development services, managed services, and application optimization services.

HCL telecom ATES deployment services include:

• Readiness assessment
• Design
• Remote implementation
• Platform customization

The ATES platform development services comprise:

• Element management
• Performance monitoring
• Troubleshooting
• Middleware development
• Portal
• Business intelligence

As part of its managed services, HCL telecom ATES practice offers:

• 24*7 monitoring and alert
• SLA management
• 24*7 L1, L2, L3 support
• Applications operation
• Issue to resolution

The application optimization services of the ATES includes:

• QoS baselining
• Voice quality baselining
• Application response time baselining
• Application acceleration

The competencies of the ATES practice include:

• OSS
• Unified communication
• Remote NOC
• Product engineering
• Dashboard
• Multivendor device support
• Integration with multiple technologies
• Advanced technologies simulation lab

The benefits for the clients include:

• 100% adherence to Go Live date
• 100% compliance with SLA
• Near 0% risk in operations
• Support cost reduced by 20%

Tools Available

The tools and products available with the UC practice are:

• Voice-based mailing system application
• CTI application for emergency services
• Appointment notification service
• Visual voice mail and MMS application
• Smart call convergence client
• SIP-based IVR application server