Creating Real Impact through Intelligent Business Experiences
Dynamic change calls for dynamic business transformation. Decades of domain expertise, technology leadership and our ability to deliver scalable, agile business models have made us the partner of choice for future-focused organizations.
Our vision is to drive intelligent, orchestrated digital process operations — reimagining how businesses operate and creating 360° experiences. We stand by our promise of constant innovation. If you're seeking digital process transformation that delivers, we bring the expertise and technology to make it real.
- Advanced technologies (automation, AI, GenAI) that elevate digital operations for enterprises
- Scalable, technology-enabled models that drive down costs through smart digital process automation services
- Committed productivity, efficiency and cost savings
- Delivering tailored business operations services and models
- Business transformation using CX labs, 3-lever BPM program, analytics and operational insights
- Persona-based requirements are customized to remove redundancies in digital operations services
- Zero-friction and zero-touch digital processes
- Strong digital technology governance and cadence
- Carve-outs of existing teams
- Build or ramp up from scratch
- Build, Operate and Transfer (BOT) model
- Joint ventures or SPVs
- Hiring top talent worldwide for business process operations
- Ongoing upskilling of our teams
- Best practices spanning end-to-end operating models for seamless execution
- Three lines of defense embedded in our digital process operations models
- Compliance officers dedicated to risk mitigation
- Delivering best-of-breed solutions, including CRM services and supply chain solutions, to create value and accelerate change
Growing Our Innovation Footprint around the World
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in digital process operations.
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Strategic relationships
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Industry Solutions that Drive Real Value
Industry Offerings
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Growing Your Enterprise through Better Business Performance
Our focus on client-centricity and digital process transformation pushes us to go further. By leveraging advanced digital technology across multiple processes, we deliver service excellence throughout the enterprise lifecycle with our comprehensive digital process operations approach.
Sales operations
Our AI-driven solutions for sales operations, encompassing Inside Sales, Contract Management and Sales Enablement, are designed to optimize your performance, enhance pipeline visibility and accelerate revenue growth.
Customer experience management (CXM)
With deep expertise in digital operations solutions and customer relationship management services, we use proven customer interaction practices to drive successful business outcomes and profitability
Hyper-intelligent automation
We help businesses automate both routine and complex digital processes, achieving customer service excellence and maximum effectiveness through our hyper-intelligent automation suite
Supply chain management
We add value to business transformation initiatives with tailored process transformation strategies and address market challenges with agility
Finance and accounting
Our digital business process services and solution portfolio enable unified finance transformations for enterprises
Marketing operations and content
We bring together digital operations, digital processes, technology, business transformation and managed business process services — plus unique partnerships — to deliver holistic digital marketing and content solutions that create personalized experiences
Human resource services
Reimagine your talent strategy and operating model by tapping into our global talent pool and digital process transformation suite, aligning people and processes with business goals
The Technology Foundation that Powers Your Enterprise
Holistic transformation that delivers 360° experiences helps organizations solve major market challenges and achieve lasting operational improvements. We drive this change with tech-enabled levers that build future-ready enterprises through advanced digital process operations.
3-lever business process modeling
We enable process standardization to drive elimination, agility and automation, with controls established for regulatory compliance
Robotic process automation (RPA)
We partner with leading automation providers for RPA to shorten time-to-market, enhance service delivery, reduce YOY costs and minimize manual intervention
iMPACT Analytics
Our iMPACT Analytics framework streamlines digital operations across traditional front, middle and back-office setups in enterprises
Toscana
Toscana Business Process Suite manages the full range of digital operations and business processes, leveraging advanced tools to drive enterprise-wide digital transformation
EXACTO™
Exacto™ uses the latest in AI, machine learning and computer vision to interpret, extract and read both structured and unstructured text information
EFaaS™
EFaaS™ (Enterprise Functions as a Service) reinforces enterprise excellence by enabling best-in-class business functionalities
Three lines of defense
The three lines of defense model helps clients meet regulatory expectations and adopt a risk management culture
Transition Management Academy
Transition Management Academy creates a pool of certified resources for process analysis, transition and improvement — equipping, training and certifying operational SMEs and managers with the tools, skills and knowledge they need
Quality and compliance framework
Our quality management framework promotes a culture of risk-based thinking across your digital operations, using a proactive approach that assesses risks and opportunities for all parties
Customer Stories
Enhancing publisher experience for a global digital advertising leader
Achieved over 99% accuracy in sales and operations reporting with over 60M sales and inventory transactions per year
CX and digital process transformation for an energy retailer
Optimized customer experience operations with an increase of 40+ points in Net Promoter Score (NPS) and 20+ in overall satisfaction scores
Supercharging digital transformation for a F500 tech business
Achieved over 95% publisher satisfaction for 6 consecutive months with 11% improved turnaround time and 5% reduction in client servicing cost
Leading the Way in Digital Operations Excellence
Leader in Avasant’s Banking Process Transformation 2024 RadarView™
Leader in ISG Provider Lens™ Procurement Services 2024 - Procurement Operations Modernization Services
Leader in ISG Provider Lens™ Procurement Services 2024 - Strategic Sourcing and Category Management Services
Leader in ISG Provider Lens™ Procurement Services 2024 - Direct Procurement Enablement and Modernization Services
Insights and News
Navigating the future of mortgage operations with intelligent automation
The future of customer experience
Leveraging hyper-intelligent automation to build future-ready enterprises
Bolstering a meaningful coexistence in the digital epoch
Article | David Cushman, HFS Research
HCLTech drives business ops and experience with Live GenAI
Empowering enterprises in the digital era with process discovery
Accounts payable transformation
Leveraging AI to combat money laundering
Reshaping healthcare with AI
Building safer online communities with AI-enabled content moderation
Striking the right balance with hyper-personalized experiences
Unlock Boundless Value with Our Digital Operations Partner Ecosystem
Frequently Asked Questions about Digital Process Operations
Digital Process Operations involve leveraging advanced technologies—like automation, AI and analytics—to streamline, optimize and transform business processes across the enterprise. At HCLTech, we use our deep domain expertise to help clients drive efficiency, agility and improved customer experiences through holistic, technology-enabled business operations.
Our solutions are powered by a robust technology stack, including automation, AI, GenAI, robotic process automation (RPA), iMPACT Analytics, Toscana Business Process Suite and proprietary tools like EXACTO™ and EFaaS™. HCLTech partners with leading tech providers to ensure our digital operations services deliver consistent, scalable value.
We serve a diverse range of industries, including banking, life sciences, capital markets, retail, insurance, consumer packaged goods, mortgage, hi-tech and manufacturing, healthcare, utilities and telecom. HCLTech’s domain specialists ensure our digital process operations are tailored to each industry’s unique challenges and regulatory requirements.
Security, compliance and scalability are built into our digital process operations. HCLTech employs a three lines of defense model, dedicated compliance officers and a robust quality management framework. We proactively assess risks, adhere to regulatory standards and design solutions that scale with our clients’ evolving business needs.
Deployment timelines depend on process complexity and client requirements, but HCLTech’s accelerators, frameworks and industry best practices enable rapid implementation. We often deliver initial automation value within weeks, scaling up to full enterprise transformation in a phased, agile manner—ensuring minimal disruption and maximum impact.
We create 360° experiences by combining our decades of industry expertise, advanced digital technologies and client-centric models. HCLTech integrates CX labs, analytics and persona-based solutions to deliver seamless, zero-friction digital processes—ensuring every stakeholder, from employees to clients, benefits from unified, future-ready business operations.
GenAI brings intelligent automation to the next level by enabling contextual understanding, decision-making, and adaptive learning across business processes. At HCLTech, we use GenAI to streamline workflows, extract insights from unstructured data and automate complex tasks—helping clients achieve greater efficiency and innovation in digital process operations.
Automation and AI drive significant improvements in productivity, accuracy and cost efficiency. At HCLTech, we help clients reduce manual effort, accelerate turnaround times and minimize errors. Our technology-led approach also enables better compliance, enhanced customer experiences and greater agility in responding to market changes.
We offer comprehensive post-implementation support, including continuous monitoring, process optimization and ongoing training. HCLTech’s Transition Management Academy upskills client teams, while our dedicated support specialists ensure smooth operations, quick issue resolution and continuous value realization from digital process automation services.
We tailor solutions by combining deep domain expertise with persona-based design and analytics. HCLTech’s specialists work closely with clients to understand specific needs, regulatory considerations and user journeys. This collaborative approach ensures our digital operations services address unique industry challenges and deliver measurable business outcomes.
