Digital Process Operations

HCL engages with its clients from across industries to conduct BPM studies. The study provides customers 3 lever analysis which facilitates the adoption of a Lean standardization view, risk management culture and helps identify automation opportunities. With the objective of equipping HCL's resources with BPM skills, the BPM specialization programme covers three important levers which includes Value Stream Analysis & Mapping, Risk Assessment and Control Definition and Potential for automation. The BPM skilled resources through 3 lever analysis will be able to provide prioritization heat map for solution implementation.

HCL has established RPA Centers of Excellence (CoE) for clients, also bringing automation solutions under the DRYiCE^TM framework. HCL is committed to providing automation across the entire spectrum of its service portfolio and has been at the forefront of the digital transformation revolution, leveraging RPA to help organizations become leaner and agile.

The ability to orchestrate across disparate underlying technologies and processes, which may very often be delivered from multiple locations, is central to driving process efficiency and effectiveness. HCL’s proprietary BPMS platform TOSCANA© enables effectively mobilization across disparate operating systems and provides end-to-end visibility and control over the process. Since TOSCANA© can easily be integrated with the underlying systems and databases, it also incorporates elements of operational analytics and dashboards, enabling faster and more informed real-time business decisions.

HCL's proprietary EFaaS^TM (Enterprise Function as a Service) model enables the delivery of the entire stack of services, viz. the core infrastructure layer, the underlying applications and enabling tools and the services layer for clients. Delivering these layers through an integrated as-a-service model ensures robustness, scalability, standardized and highly predictable service outcomes. HCL's EFaaS^TM model helps ensure scalability and highly predictable service outcomes for clients.

Please note that EFaaS is for North America and APAC regions only.

HCL's Three Line of Defense Model helps clients meet their regulatory expectations and enables them to adopt a risk management culture. It ensures greater accountability, better coordination, and enhanced risk and compliance via latest technology adoption.

Objective for Transition management academy is to build capability in creating value whilst on-boarding new clients and creating shared services operations. Transition Management Academy aims at creating a pool of certified resources for process analysis, design, transition, and improvements by equipping, training & certifying operational SMEs & managers with necessary tools, skills & knowledge.  HCL ASSeT™ transition methodology ensures smooth transition.  ASSeT™ is an integrated end-to-end transition methodology framework covering the entire transition lifecycle.

HCL has a robust quality management approach covering both Transactional and Strategic quality. HCL’s quality management framework is compliant to ISO 9001:2008 and transitioning to revised ISO 9001:2015 standard guidelines that promotes the culture of ‘Risk Based Thinking’ using proactive approach to assess the ‘Risk & opportunities’ for all the interested parties.