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Digitalization

Service Portfolio

HCL’s unique service offerings across the board

 

Digital

 

Figure 3: User Experience Effectiveness Delivered in a Secure and Compliant Fashion

Front Office

  • cXstudio – bringing multiple functions together to generate new products and services
  • zCMOTM – HCL’s zCMO™ serves as a technology enabler helping CMOs run ROMI driven campaigns to reach their customers at the Zero Moment. zCMO™ is an outcome of HCL’s technology and consulting capabilities aligning seamlessly with an existing agency’s ecosystem.
  • Partnerships with leading e/m-commerce platforms
  • Integrated intelligence Service support – bringing together the best of Engineering and Infrastructure.

Middle and Back Office

  • Digital Platform Engineering - services in the areas of digital experience management, customer reach management, connected systems, and ecosystem monetization.
  • Day in the Life approach – Enabling workforce with an experience which drives productivity by leveraging self-service, automation, and self-healing; which is being disrupted by social and mobility
  • Multiple Ecosystem partnerships
  • Mobility
  • GRC – Governance, Regulatory, and Compliance areas differing by country, vertical, etc. driven by specialist partnerships
  • Digital Operations – Running IT operations in a heterogeneous digital environment, creating one unified user experience, irrespective of operations run for applications, data, or infrastructure.
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