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Event
Salesforce Day
Overview
HCLTech’s Salesforce partnership was established in 2010. As a Summit Consulting Partner for Salesforce, HCLTech is a leader in the rapidly growing market space associated with Salesforce cloud solutions like Sales & CPQ, Service & Field Serivce, Marketing, Commerce, Experiences (formerly Communities), Einstein GPT, Data Cloud, Industry solutions, Platform and AppExchange products.
The HCLTech Salesforce spectrum offers a comprehensive range of services, from advisory and system integration services to support services, and helps enterprises achieve the full potential of Salesforce solutions to reshape business experiences and deliver better, faster, intelligent and personalized solutions —giving them scalability across industries. The practice has a vertically aligned go-to-market strategy that is focused on Banking & Financial Services, Life Sciences & Healthcare, Telecom, Retail & Consumer Goods, Hi-Tech & Manufacturing, Energy & Utilities, Media & Entertainment and Travel & Hospitality.
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HCLTech and Salesforce
years of partnership
projects delivered
CSAT
Our Capabilities
Accelerate your journey with HCLTech and Salesforce as we bring forth advanced capabilities that help in building efficiency, optimizing business processes, reducing human effort and supercharging progress.
Enhanced customer journey
HCLTech and Salesforce specialize in creating long-term client relationships that are solution-driven. Insightful decisions coupled with superior Salesforce solutions leveraged by skilled professionals to craft personalized journeys leads to satisfied customers and partners who are future-ready.
Seamless migration
Don't let the fear of a complex migration hold you back from exploring the possibilities we offer. Our team of seasoned professionals with a deep understanding of Salesforce capabilities will guide you through every step of the migration process, ensuring a smooth transition without any disruption to your daily operations.
Expanding scale with speed
With our proprietary accelerators and solutions on Salesforce, you will gain agility, as well as the value of a faster go-to-market strategy and more streamlined processes, empowering you to stay ahead of the competition. We specialize in enabling you to connect various systems and processes seamlessly.
HCLTech Digital Business humanizes Agentforce to solve your business goals.
Achieve efficiency breakthrough
By using AI-powered insights to prompt real-time actions, we aim to reduce manual and repetitive tasks by 50-80%
Execute AI assurance
We merge Salesforce Trust with HCLTech AI Ethical Guidelines for a unified approach to protecting first-party data
Eliminate cognitive overload
We help you blend your brand with the emergence of personal AI agents using workflow for integrated intelligence and safeguards
Agentic AI devOps maturity
We operationalize the ability to curate high-quality data with robust DevOps frameworks to ensure responsible and effective use of AI Agents across all channels
Awards and Recognitions
Leader In ISG Provider Lens™ Salesforce Ecosystem Partners, 2023
Leader In ISG Salesforce Ecosystem Partners - Implementation Services for Analytics Solutions on Salesforce, 2022
Leader In ISG Salesforce Ecosystem Partners - Managed Application Services for Large Enterprises, 2022
Leader In ISG Salesforce Ecosystem Partners - Multi-Cloud Implementation & Integration Services for Large Enterprises, US, 2022
Case Studies
Transforming Operations to Meet Dynamic Business Demands
Streamlining Processes to Increase Productivity and Customer Satisfaction
Changing to Salesforce to Utilize Improved Diagnostic Testing Services
A seamless migration to salesforce for enhanced case management and workflow optimization
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Facilitating smooth communication within a Danish biotechnology firm
We optimized patient experience for a life science and healthcare company
Crafting a unified digital experience for a multi-brand industrial giant
Modernizing legacy systems for enhanced customer engagement and operational efficiency
A more responsive shopping experience for DIY enthusiasts
20% improvement in service efficiency with an AI-driven model
Modernizing financial services for the future
Transforming a global federal credit union with Salesforce
Re-imagining customer experiences for energy & utility major
Improving customer service through cloud integration
Simplifying Manufacturing Operations with Smart Technology
American engine manufacturer reduces service time 15% while doubling customer satisfaction
Redefining customer experience for an African technology group
Implementing a seamless e-commerce portal for customers, from ordering to self-service
Building a Connected Patient Experience for Better Care
Danish biotech transforms patient support while cutting operational costs by 30%
Customer journey to Cloud transformation for a global lifestyle brand
Experience better customer satisfaction and order management with Salesforce and HCLTech
