Transforming Customer Experience for E.ON
HCLTech revamped E.ON's customer processes for a dynamic market
In recent years, utility customers’ needs have changed significantly. Customers want greener energy products, simple business processes to interact with and are continuously looking for more services to help reduce their energy consumption. This presents a golden opportunity for utility companies to use technology to reshape customer experience, transform their old business models and make a positive impact on the planet. E.ON, one of the largest European utility providers, embarked on a strategic digital transformation initiative to redefine customer experience for its 50+ million users. The German-based company turned to HCLTech as its trusted partner to develop a digital sales platform with state-of-the-art digital infrastructure and customer experience.
To know more about the success story, please download the case study.