Product Aligned | HCLTech
Decoding the Product-Centric Organizations 2023
Digital Business
Product-Aligned Operating Model Transformation

Overview

What is a Product-aligned Operating Model?

Unlock speed, efficiency, accountability and supercharge customer experience

To win in the digital age, companies must reinvent their operating model. However, many organizations face challenges due to silos and lack of readiness. Achieving true transformation requires integrating digital technologies, processes, and skills across all levels in a phased and strategic manner, challenging the traditional function-based structure.

This requires breaking down the existing silos and reimagining the organization to align IT and business around customer value chains which will enable them to:

The product-aligned operating model, helps in breaking down silos and aligning IT and business around customer value chains enables organizations to:

  • Focus on value addition
  • Align to business outcomes and customer experience impact
  • Focus on engineering discipline
  • Align funding with the organization's priorities
Overview

Key Levers

The Building Blocks to Drive Change

Pillars to drive meaningful change to go beyond siloed success

When companies are working towards creating a new operating model, there are key components that can be seen as the essential elements for enabling change and supporting the development of the operating model. It's important to understand that achieving perfection in each component before the operating model can function is not necessary due to the rapidly changing digital landscape. The implementation process is iterative, meaning that each component is continuously tested and adjusted to align with the evolving model. This iterative cycle allows the operating model to grow and adapt consistently over time.

Capabilities

Take the First Step Towards Product-aligned Transformation Journey

Focus on outcomes with FENIX

We use the FENIX 2.0 framework to assist our customers in navigating their transformation process in a structured and organized way. The framework helps in sorting and ranking different initiatives, and it offers various approaches, resources, and tools to shift towards a product-oriented operating model.

Benefits

Deliver Breakthrough CX

Putting customer experience at the heart of your operating models

Our proactive approach helps organizations unleash innovation, optimize the value chain, and achieve end-to-end alignment between business and IT.

With HCLTech, embrace a proactive, future-focused approach to revolutionize your operating model for sustained success.

Customer Centricity

Customer Centricity

Outcome orientation, creating business value with a focus on customer experience and delight

 

Speed and Efficiency

Speed and Efficiency

Accelerated change and innovation, less waste with more creativity with empowered teams
Alignment

Alignment

Business and IT partnership aligned towards customer journeys, maximizing the flow of value
Accountability

Accountability

End-to-end accountability with cross-functional teams focused on optimizing the entire value chain
Benefits

Deliver Breakthrough CX

Putting customer experience at the heart of your operating models

Our proactive approach helps organizations unleash innovation, optimize the value chain, and achieve end-to-end alignment between business and IT.

With HCLTech, embrace a proactive, future-focused approach to revolutionize your operating model for sustained success.

Customer Centricity

Customer Centricity

Outcome orientation, creating business value with a focus on customer experience and delight

Alignment

Alignment

Business and IT partnership aligned towards customer journeys, maximizing the flow of value

Speed and Efficiency

Speed and Efficiency

Accelerated change and innovation, less waste with more creativity with empowered teams

Accountability

Accountability

End-to-end accountability with cross-functional teams focused on optimizing the entire value chain

Case Studies

Realizing the Power of a Product Aligned Operations

Featured Webinar with Forrester

Product Operating Models in 2023

Fiona Mark, Principal Analyst, Forrester, and Ananth Subramanya, EVP, Digital Business, HCLTech, discuss the core strategies that underpin successful product-centric ventures.

Featured Trends and Insights

Event
June 26 - 29
Toronto

Collision 2023

Event
June 26 - 29
Las Vegas

Snowflake Summit 2023

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