Adobe Summit 2023 – Digital Experience Conference | HCLTech
 

HCLTech at
Adobe Summit

Las Vegas and London

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Overview

HCLTech has partnered with Adobe for over 15 years and is recognized as an Adobe Platinum Partner. With global expertise in multiple Adobe products, our cutting-edge solutions extend user experience with AI and data-driven solutions built on top of Adobe's platform. With our diverse portfolio of solutions including ADvantage Experience suite, we have helped over 200+ customers reimagine their customer journeys to create a difference Together, HCLTech and Adobe are shaping the future of digital experience, providing businesses with innovative digital transformation programs and customers with supercharged digital experiences.

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Overview

With over 15+ years of partnership, HCLTech is recognized as an Adobe Platinum Partner. We have helped enterprises reimagine their customer journeys to create a difference. We have global expertise with multiple Adobe products. Our cutting-edge products give customers a competitive superiority by extending the user experience with AI and data-driven solutions built on top of Adobe's platform. We have experience with 200+ customers on Adobe with an average engagement association of 5+ years across the globe.

This year at Adobe Summit 2023, we are supercharging digital experiences through,

  • Elevated Commerce: Commerce is a major component of digital experience, allowing customers to make purchases and interact with businesses online.
  • Enhanced Experience: It determines how customers interact with a business. This includes how customers navigate websites and applications, how they are supported, and how they communicate.
  • Connected Marketing: A connected ecosystem allows companies to interact with customers across multiple channels.
  • Customer Data & Insights: It helps companies better understand their customers and allows them to tailor their customer experience accordingly.
  • Scaling Innovation: Innovation is key to digital experience, as it allows companies to create new products and services that meet customer needs. This can include new technologies, new processes, and new experiences.

As partners, HCLTech and Adobe support businesses in implementing the most innovative digital transformation programs and provide customers with supercharged digital experiences that are at the forefront of their industry.

Stories from #AdobeSummit

The HCLTech Booth at #AdobeSummit2023 – US and EMEA Edition

Scroll through our booth photos from Las Vegas and London. Our booths were a hub of activity with live sessions, real-time metaverse experience, and more!

HCLTech’s Breakout Session with PenFed Credit Union and AkzoNobel

PenFed Credit Union – Gaurav Bhatia, Chief Marketing Officer
PenFed Credit Union – Gaurav Bhatia, Chief Marketing Officer

Supercharge CX with Data-Driven Transformation

In this session, we talked about data-driven transformation enables businesses to gain valuable insights that enterprises can use to create customized experiences and optimize CX strategies. Supercharge your customer, drive revenue, and increase customer satisfaction with data

AkzoNobel – Joris Vollebergh, Global Director Digital CoE
AkzoNobel – Joris Vollebergh, Global Director Digital CoE

Maximising Business Value Through an Integrated CX Value Chain Transformation

In this session, we explored the potential of a full CX value chain transformation and how it is important for maximizing business value for enterprises. Ultimately, an integrated CX value chain transformation aims to create a sustainable competitive advantage by differentiating the business from competitors and driving customer loyalty and retention.

Breakout Session with AkzoNobel

Maximising Business Value with an Integrated CX Value Chain transformation

Maximising business value through an integrated CX value chain transformation refers to the process of enhancing customer experience by streamlining all business functions involved in delivering products or services to customers. By integrating the CX value chain, businesses can optimise their operations, reduce costs and improve customer satisfaction. So, if you're looking to take your business to the next level, remember this: an integrated CX Value Chain Transformation is the key. Join our session with AkzoNobel to learn more.

Date: Friday, June 9, 2023

Time: 11:30 a.m. to 12:00 p.m. BST

Joris Vollebergh
Joris Vollebergh

Global Director Digital CoE, AkzoNobel

Virender Singh
Virender Singh

Associate Vice President, HCLTech

Customer Perspectives

E.ON

Dr. Victoria Ossadnik

Chief Operating Officer - Digital Member of the Board of Management

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Dr. Victoria Ossadnik

TracFone

Pablo Fernandez Alberti

Director, Digital Customer Experience

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Pablo Fernandez Alberti
Elevate your CX Strategy

Unleash the Power of Exceptional Customer Experiences: Discover your CX Maturity with HCLTech

In today's competitive business landscape, exceptional customer experience is the key to success. HCLTech's CX Maturity Assessment empowers organizations to gain deep insights into their CX capabilities and chart a transformative path towards customer centricity.

Don't let your CX potential go untapped.

Register for HCLTech’s Theater Session

Delve deeper with HCLTech's Theater Session at Adobe summit 2023

Theaer Session

Evolving customer behavior - The need for data and personalization

In today’s increasingly competitive marketplace, delivering contextual customer experiences through an understanding of customer data is a must for every marketer. Marketers must grasp how advances in technology, data, and analytics can enable them to create more personalized customer journeys and human experience across moments, channels, and buying stages.

Date: March 20, 2023

Time: X:XX pm XXX

Venue: Theater 2

Register for HCLTech's Breakout Session

Delve into the potential of customer experiences with us at Adobe Summit 2023

Supercharge CX With Data-Driven Transformation

Data-driven transformation is becoming increasingly important in customer experience as businesses seek ways to provide more personalized experiences to their customers. Data-driven transformation enables businesses to gain valuable insights into customer preferences, behaviors and needs to create personalized experiences and optimize CX strategies. By leveraging data to drive CX transformation, businesses can improve customer loyalty and retention, drive revenue, and increase customer satisfaction.

Date: March 21, 2023

Time: 2.30 p.m. (PDT)

HCLTech

Kapil Tyagi

AVP, Digital Business Services,
HCLTech

Stanley Toh

PenFed Credit Union

Gaurav Bhatia

CMO, PenFed Credit Union

Dr. Victoria Ossadnik

Register for HCLTech's Breakout Session with PenFed Credit Union

Supercharge CX with Data-Driven Transformation

Data-driven transformation is becoming increasingly important for enterprises looking to provide personalized customer experiences. It enables businesses to gain valuable insights into customer preferences, behaviors and needs to create customized experiences and optimized CX strategies. Learn how you can leverage data to drive seamless customer experience transformation.

Date: March 21, 2023

Time: 4.00 p.m. (PDT)

Register now
Kapil Tyagi
Kapil Tyagi

AVP, Digital Business Services, HCLTech

Gaurav Bhatia
Gaurav Bhatia

Chief Marketing and Digital Officer, PenFed Credit Union

HCLTech's Breakout Session with PenFed Credit Union At Adobe Summit 2023

Supercharging CX with Data-driven transformation

Speakers: Gaurav Bhatia, CMO, PenFed Credit Union, Scott Miller and Kapil Tyagi, Digital Business Service leaders, HCLTech

Gone are the days when customer experience meant “speak to the customer and provide”. We are in the digital age now and data is the key to providing exceptional experiences, which leads to customers becoming an organizations’ biggest brand ambassadors.

At HCLTech’s exclusive session at Adobe Summit, three leaders highlighted the crucial role of customer experience in building a brand.

Brands are built on experiences fed by data and omnichannel platforms. All individuals in the ecosystem, including employees, customers and partners, must be considered with channel adaptability and people-centricity. With value chains across industries being reimagined, the consistent themes of CX, engagement transformation, leveraging data and insights and cloud adoption are at the forefront of transformation. Data that has been collected for years can now be feasibly used to deliver a connected experience.

The end goal is to foster loyalty and create brand loyalists through a connected journey that knows customer needs before they do. A multidimensional approach is required that is human-centric, value chain-aligned and data-driven.

To deliver a connected experience, marketing teams must be tech-savvy and have a foundation that is not limited to a system of experience. Personalized, tailored marketing should be member-focused, and data should be leveraged across channels.

The discussion concluded with the importance of delivering a contextualized experience across journeys with a unified customer profile. Converged operating models are necessary to provide marketers with the agility to deliver experiences in today's hyper-connected world.

Speaker

Our Solutions

  • Elevated
    Commerce
  • Enhanced
    Experience
  • Connected
    Marketing
  • Customer Data
    & Insights
  • Scaling
    Innovation
  • Industry
    Solution
Elevated Commerce
 
 
 
Enhanced Experience
 
 
 
Connected Marketing
 
 
 
Customer Data & Insights
 
 
 
Scaling Innovation
 
 
Industry Solution
 
 
 
 
 

Our Leaders at Adobe Summit

Jill Kouri
Jill Kouri

Chief Marketing Officer, HCLTech

Shyam Enjeti
Shyam Enjeti

EVP, Digital Business Services, HCLTech

Lester Lam
Lester Lam

EVP, Digital Consulting, HCLTech

Rachel Powers
Rachel Powers

SVP, Digital Consulting, HCLTech

Hannah Byrne
Hannah Byrne

SVP, Digital Business Services, HCLTech

Nick Sarkisian
Nick Sarkisian

Vice President, Digital Business Services, HCLTech

Kapil Tyagi
Kapil Tyagi

AVP, Digital Business Services, HCLTech

Virender Singh
Virender Singh

AVP, Digital Experience Platforms, HCLTech

Analyst Recognitions

IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2022 Vendor Assessment

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AVASANT Digital CX Services 2022-23 RadarViewTM

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AVASANT AR/VR/XR Services 2022 RadarViewTM

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