Adobe Summit 2023 – Digital Experience Conference

Overview

HCLTech has partnered with Adobe for over 15 years and is recognized as an Adobe Platinum Partner. With global expertise in multiple Adobe products, our cutting-edge solutions extend user experience with AI and data-driven solutions built on top of Adobe's platform. With our diverse portfolio of solutions including ADvantage Experience suite, we have helped over 200+ customers reimagine their customer journeys to create a difference Together, HCLTech and Adobe are shaping the future of digital experience, providing businesses with innovative digital transformation programs and customers with supercharged digital experiences.

Relive The Summit Experience

#HCLTechAtAdobeSummit

Overview

With over 15+ years of partnership, HCLTech is recognized as an Adobe Platinum Partner. We have helped enterprises reimagine their customer journeys to create a difference. We have global expertise with multiple Adobe products. Our cutting-edge products give customers a competitive superiority by extending the user experience with AI and data-driven solutions built on top of Adobe's platform. We have experience with 200+ customers on Adobe with an average engagement association of 5+ years across the globe.

This year at Adobe Summit 2023, we are supercharging digital experiences through,

Elevated Commerce: Commerce is a major component of digital experience, allowing customers to make purchases and interact with businesses online.
Enhanced Experience: It determines how customers interact with a business. This includes how customers navigate websites and applications, how they are supported, and how they communicate.
Connected Marketing: A connected ecosystem allows companies to interact with customers across multiple channels.
Customer Data & Insights: It helps companies better understand their customers and allows them to tailor their customer experience accordingly.
Scaling Innovation: Innovation is key to digital experience, as it allows companies to create new products and services that meet customer needs. This can include new technologies, new processes, and new experiences.

As partners, HCLTech and Adobe support businesses in implementing the most innovative digital transformation programs and provide customers with supercharged digital experiences that are at the forefront of their industry.

Stories from #AdobeSummit

Article | March 24, 2023

Live from Adobe Summit: Enabling a customer-focused connected experience

Article | March 24, 2023

Live from Adobe Summit: Creating a world of opportunity with Generative AI

Article | March 23, 2023

Live from Adobe Summit: Marketing and data transformation go hand in hand—CMO, PenFed Credit Union

Article | March 23, 2023

Live from Adobe Summit: Moving from macro to micro innovation at scale

Article | March 22, 2023

Live from Adobe Summit: Beyond hype—the potential of the metaverse

Article | March 22, 2023

Live from Adobe Summit: The experience revolution—how Total Experience is shaping the future

Press Release | March 21, 2023

HCLTech launches HCLTech Metafinity to help enterprises unlock the potential of Metaverse

Blog | March 17, 2023

Advancing CX in the Age of 5G

The Metaverse: Exploring new possibilities for marketers within the digital realm

Blog | March 10, 2023

The art of effortless customer experience

Blog | Feb. 22, 2023

Shaping human experiences using personalization at scale

Blog | Jan. 17, 2023

The Metaverse: Exploring new possibilities for marketers within the digital realm

The HCLTech Booth at #AdobeSummit2023 – US and EMEA Edition

Scroll through our booth photos from Las Vegas and London. Our booths were a hub of activity with live sessions, real-time metaverse experience, and more!

HCLTech’s Breakout Session with PenFed Credit Union and AkzoNobel

PenFed Credit Union – Gaurav
Bhatia, Chief Marketing Officer
AkzoNobel – Joris Vollebergh, Global
Director Digital CoE

PenFed Credit Union – Gaurav Bhatia, Chief Marketing Officer

Supercharge CX with Data-Driven Transformation

In this session, we talked about data-driven transformation enables businesses to gain valuable insights that enterprises can use to create customized experiences and optimize CX strategies. Supercharge your customer, drive revenue, and increase customer satisfaction with data

AkzoNobel – Joris Vollebergh, Global Director Digital CoE

Maximising Business Value Through an Integrated CX Value Chain Transformation

In this session, we explored the potential of a full CX value chain transformation and how it is important for maximizing business value for enterprises. Ultimately, an integrated CX value chain transformation aims to create a sustainable competitive advantage by differentiating the business from competitors and driving customer loyalty and retention.

Breakout Session with AkzoNobel

Maximising Business Value with an Integrated CX Value Chain transformation

Maximising business value through an integrated CX value chain transformation refers to the process of enhancing customer experience by streamlining all business functions involved in delivering products or services to customers. By integrating the CX value chain, businesses can optimise their operations, reduce costs and improve customer satisfaction. So, if you're looking to take your business to the next level, remember this: an integrated CX Value Chain Transformation is the key. Join our session with AkzoNobel to learn more.

Date: Friday, June 9, 2023

Time: 11:30 a.m. to 12:00 p.m. BST

Joris Vollebergh

Global Director Digital CoE, AkzoNobel

Virender Singh

Associate Vice President, HCLTech

Register now

Customer Perspectives

E.ON

Dr. Victoria Ossadnik

Chief Operating Officer - Digital Member of the Board of Management

Watch

TracFone

Pablo Fernandez Alberti

Director, Digital Customer Experience

Watch

Register for HCLTech’s Theater Session

Delve deeper with HCLTech's Theater Session at Adobe summit 2023

Evolving customer behavior - The need for data and personalization

In today’s increasingly competitive marketplace, delivering contextual customer experiences through an understanding of customer data is a must for every marketer. Marketers must grasp how advances in technology, data, and analytics can enable them to create more personalized customer journeys and human experience across moments, channels, and buying stages.

Date: March 20, 2023

Time: X:XX pm XXX

Venue: Theater 2

Register now

Register for HCLTech's Breakout Session

Delve into the potential of customer experiences with us at Adobe Summit 2023

Supercharge CX With Data-Driven Transformation

Data-driven transformation is becoming increasingly important in customer experience as businesses seek ways to provide more personalized experiences to their customers. Data-driven transformation enables businesses to gain valuable insights into customer preferences, behaviors and needs to create personalized experiences and optimize CX strategies. By leveraging data to drive CX transformation, businesses can improve customer loyalty and retention, drive revenue, and increase customer satisfaction.

Date: March 21, 2023

Time: 2.30 p.m. (PDT)

HCLTech

Kapil Tyagi

AVP, Digital Business Services,
HCLTech

PenFed Credit Union

Gaurav Bhatia

CMO, PenFed Credit Union

Register for HCLTech's Breakout Session with PenFed Credit Union

Supercharge CX with Data-Driven Transformation

Data-driven transformation is becoming increasingly important for enterprises looking to provide personalized customer experiences. It enables businesses to gain valuable insights into customer preferences, behaviors and needs to create customized experiences and optimized CX strategies. Learn how you can leverage data to drive seamless customer experience transformation.

Date: March 21, 2023

Time: 4.00 p.m. (PDT)

Register now

Kapil Tyagi

AVP, Digital Business Services, HCLTech

Gaurav Bhatia

Chief Marketing and Digital Officer, PenFed Credit Union

Register now

HCLTech's Breakout Session with PenFed Credit Union At Adobe Summit 2023

Supercharging CX with Data-driven transformation

Speakers: Gaurav Bhatia, CMO, PenFed Credit Union, Scott Miller and Kapil Tyagi, Digital Business Service leaders, HCLTech

Gone are the days when customer experience meant “speak to the customer and provide”. We are in the digital age now and data is the key to providing exceptional experiences, which leads to customers becoming an organizations’ biggest brand ambassadors.

At HCLTech’s exclusive session at Adobe Summit, three leaders highlighted the crucial role of customer experience in building a brand.

Brands are built on experiences fed by data and omnichannel platforms. All individuals in the ecosystem, including employees, customers and partners, must be considered with channel adaptability and people-centricity. With value chains across industries being reimagined, the consistent themes of CX, engagement transformation, leveraging data and insights and cloud adoption are at the forefront of transformation. Data that has been collected for years can now be feasibly used to deliver a connected experience.

The end goal is to foster loyalty and create brand loyalists through a connected journey that knows customer needs before they do. A multidimensional approach is required that is human-centric, value chain-aligned and data-driven.

To deliver a connected experience, marketing teams must be tech-savvy and have a foundation that is not limited to a system of experience. Personalized, tailored marketing should be member-focused, and data should be leveraged across channels.

The discussion concluded with the importance of delivering a contextualized experience across journeys with a unified customer profile. Converged operating models are necessary to provide marketers with the agility to deliver experiences in today's hyper-connected world.

Our Solutions

Elevated
Commerce
Enhanced
Experience
Connected
Marketing
Customer Data
& Insights
Scaling
Innovation
Industry
Solution

Retail Brochure

Transform every retailer’s customer engagement experience with our scalable solution

Automate marketing initiatives and implement them efficiently for retail enterprises to make your customer engagement more meaningful

HiTech & Manufacturing Brochure

Integrated experience solution to drive engagement and enablement

Provide a holistic customer experience with this personalized, collaborative omni-channel and commerce enabled solution

Our Leaders at Adobe Summit

Jill Kouri

Chief Marketing Officer, HCLTech

Shyam Enjeti

EVP, Digital Business Services, HCLTech

Lester Lam

EVP, Digital Consulting, HCLTech

Rachel Powers

SVP, Digital Consulting, HCLTech

Hannah Byrne

SVP, Digital Business Services, HCLTech

Nick Sarkisian

Vice President, Digital Business Services, HCLTech

Kapil Tyagi

AVP, Digital Business Services, HCLTech

Virender Singh

AVP, Digital Experience Platforms, HCLTech

Analyst Recognitions

IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2022 Vendor Assessment

Learn More

AVASANT Digital CX Services 2022-23 RadarView^TM

Learn More

AVASANT AR/VR/XR Services 2022 RadarView^TM

Learn More

See more recognitions

Contact us Subscribe

HCLTech at Adobe Summit

Unlock infinite possibilities with HCLTech Metafinity

Leader in Adobe Experience Cloud Professional Services

Overview

Relive The Summit Experience

Overview

Stories from #AdobeSummit

Live from Adobe Summit: Enabling a customer-focused connected experience

Live from Adobe Summit: Creating a world of opportunity with Generative AI

Live from Adobe Summit: Marketing and data transformation go hand in hand—CMO, PenFed Credit Union

Live from Adobe Summit: Moving from macro to micro innovation at scale

Live from Adobe Summit: Beyond hype—the potential of the metaverse

Live from Adobe Summit: The experience revolution—how Total Experience is shaping the future

HCLTech launches HCLTech Metafinity to help enterprises unlock the potential of Metaverse

Advancing CX in the Age of 5G

The art of effortless customer experience

Shaping human experiences using personalization at scale

The Metaverse: Exploring new possibilities for marketers within the digital realm

The HCLTech Booth at #AdobeSummit2023 – US and EMEA Edition

HCLTech’s Breakout Session with PenFed Credit Union and AkzoNobel

Supercharge CX with Data-Driven Transformation

Maximising Business Value Through an Integrated CX Value Chain Transformation

Breakout Session with AkzoNobel

Maximising Business Value with an Integrated CX Value Chain transformation

Customer Perspectives

E.ON

Dr. Victoria Ossadnik

TracFone

Pablo Fernandez Alberti

Unleash the Power of Exceptional Customer Experiences: Discover your CX Maturity with HCLTech

Register for HCLTech’s Theater Session

Evolving customer behavior - The need for data and personalization

Register for HCLTech's Breakout Session

Supercharge CX With Data-Driven Transformation

HCLTech

Kapil Tyagi

PenFed Credit Union

Gaurav Bhatia

Register for HCLTech's Breakout Session with PenFed Credit Union

Supercharge CX with Data-Driven Transformation

HCLTech's Breakout Session with PenFed Credit Union At Adobe Summit 2023

Supercharging CX with Data-driven transformation

Our Solutions

Elevated Commerce

Crafting creative commerce experience for D2C and B2B with HCLTech X Adobe

Carving seamless E-commerce journey with HCLTech’s Commerce-as-a-Service offering

Delivering omnichannel, data-driven and personalized buying experiences at scale

Enhanced Experience

Building personalized experiences across customers’ digital journeys

HCLTech X Adobe unite to reduce time-to-market, optimize cost and reduce marketing activation effort

Unleash customer experience at scale

Connected Marketing

Realign and reduce gaps between designers and developers

Creating connected ecosystems for a seamless customer experience

Empower digital marketing engagement with HCLTech

Customer Data & Insights

Smoother customer journey with customer 360 degree view

The path to personalization at scale

AI-assisted content management, the future of content

Scaling Innovation

Step into the world of HCLTech Metafinity

Deep dive into the virtureal world of Metaverse

Industry Solution

Simplify customer engagement with HCLTech and Adobe-enabled platform

Leverage cloud-based infrastructure to enable data-driven personalization

Transform every retailer’s customer engagement experience with our scalable solution

Integrated experience solution to drive engagement and enablement

HCLTech's solution puts you leaps ahead of the competition with differentiated experiences

Featured Case Studies

Delivering an adaptable, extensible and expandable e-commerce platform

Setting up next-generation digital engagement platform for streamlined transformation

Providing seamless user experience for a hard disk manufacturer

Unified global engagement for a leading bank in Australia

Driving best in class customer experience for an European electric utility company

Delighting an American mobile phone provider with seamless CX

Digital transformation program execution for world's top law firm

Optimizing business processes and enhancing performance

Driving customer-first digital transformation for an American multinational software company

Setting up growth trajectory for an American manufacturing company

Accelerated growth with HCLTech and Adobe partnership

HCLTech at
Adobe Summit

Unlock infinite possibilities
with HCLTech Metafinity

Leader in Adobe
Experience Cloud
Professional Services