HCLTech and Whatfix Partnership: A Digital Adoption Platform | HCLTech
Overview

In the rapidly evolving digital landscape, the challenge lies in the steep learning curve and the need for a dedicated learning window, impacting agent efficiency and contributing to high turnover rates.

At HCLTech, we emphasize that true organizational change occurs when impacted workforces are actively engaged in their own transformation. Regardless of technology or budget, success stories in transformation stem from thoughtful and strategic engagement with the people executing organizational change management.

Whatfix's AI-powered Digital Adoption Platform supports our endeavor seamlessly by integrating with applications, providing in-context information and fostering agility in workflows like claims and underwriting. Partnering with organizations like Guidewire and Duck Creek, they optimize user adoption in insurance through in-app guidance.

Overview

Challenges We Solve

Insurance carriers face unique challenges in digitally adopting technology, reflecting broader industry struggles and highlighting the complex interplay between technology, workforce and customer experience. The adoption challenges extend beyond implementing digital tools, encompassing a spectrum of issues requiring innovative solutions. Navigating these hurdles allows insurance enterprises to pave the way for a digitally adept future, ensuring that technology adoption becomes a strategic asset rather than a stumbling block in their pursuit of excellence.

Personalized in-app learning experience

Personalized in-app learning experience

Reduced knowledge discovery time

Reduced knowledge discovery time

Faster and better regulatory change management

Faster and better regulatory change management

Reduced content creation time with no-code

Reduced content creation time with no-code

Reduced errors throughout crucial processes

Reduced errors throughout crucial processes

Get right data to improve onboarding, training and support

Get right data to improve onboarding, training and support

Our Services

HCLTech provides meticulously crafted services that prioritize accessibility and flexibility, addressing diverse business needs and market challenges. With a foundation in global technology experience and a focus on digital transformation consulting, we emphasize early integration of technology to ensure long-term success and scalability. Our digital consulting team, characterized by forward-thinking enthusiasm and pragmatic business acumen, tackles complex challenges, prioritizing people and processes. We are committed to driving meaningful and lasting transformations in the digital landscape as client partners, technologists, strategists and goal-setters.

Benefits Delivered

HCLTech’s partnership with Whatfix will now revolutionize the insurance industry by empowering providers to unlock the full potential of digital advancements. With Whatfix’s Digital Adoption Platform, businesses go through seamless technology adoption experiences through in-app guidance and real-time support, eliminating friction across core applications. This not only accelerates time-to-proficiency for users but also elevates customer experiences, fostering satisfaction and positive market perception. By reducing technology barriers, Whatfix transforms insurers into tech-savvy leaders, ensuring they capitalize on opportunities, enhance profitability and stay at the forefront of industry evolution.

1.25x

Increase in employee productivity

45%

Reduction of support queries

84%

Reduction in training content creation costs

65%

Reduction in go-to-launch enterprise applications

3x

Faster time to proficiency for a new employee

30%

Reduction in knowledge discovery time

>

Catalyst of Progress

‘Technology-led, people-fueled transformation’ is not just a tagline —it encapsulates a paradigm shift where advanced solutions from HCLTech and the user-centric approach of Whatfix converge to redefine the landscape of digital evolution.

With HCLTech and Whatfix, solutions are not just provided, they are integrated seamlessly into the fabric of your enterprise operations.