Overview
HCLTech once again made waves at PegaWorld iNspire 2024 in Las Vegas. With a long-standing partnership spanning 14+ years, we take immense pride in being recognized as a Global Elite Partner, leveraging our extensive collaboration to seamlessly fuse intuitive customer experiences, intelligent automation and actionable insights. Through our HCLTech Advantage Pega solutions, we expedite value delivery for our clients across various industries.
At this year's event, we empowered the future of connected experiences with AI-powered process innovation. We are also honored to have won the Pega Partner Industry Excellence Award 2024, further highlighting our commitment to excellence and innovation.
![PegaWorld iNspire 2024](https://hcltech.imgix.net/sites/default/files/images/campaign-images/pegaWorld/Overview-Image.webp)
Our Session at PegaWorld iNspire 2024
Enhancing Customer Experience With Automation And GenAI
In this session, we examined the integration of Digital Process Automation (with product suites such as Pega) and AI-powered automation like Generative AI, showcasing their collective potential to transform customer experiences. Attendees explored practical implementations and real-world scenarios, learning how businesses can optimize processes, tailor interactions and anticipate customer demands.
Highlights from the Demo Session:
- Overview of the fusion of Digital Process Automation and AI-powered automation.
- Exploration of practical implementations and real-world applications.
- Insights into streamlining processes, personalizing interactions and anticipating customer needs.
- Emphasis on continuous improvement, ethical considerations and staying ahead in a competitive market.
![Speaker](https://hcltech.imgix.net/sites/default/files/images/campaign-images/pegaWorld/pritiman-panda.webp)
Practice Director, Digital Business Services,
HCLTech