Latest Insights
Improving patient experience for a leading biotechnology company
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Crafting GenAI-Powered Experiences at Scale
As a Global Summit Consulting Partner, we have empowered clients with our Salesforce solutions for over 14 years. By leveraging cloud technologies, automation and agile methodologies, we enabled businesses to scale operations quickly, enter new markets and accelerate growth while enhancing customer and employee experiences.
We successfully delivered over 1,000 projects with a 4.8/5 CSAT, guiding 300+ global clients through their end-to-end digital transformation journeys across all major industries and sectors, including Banking & Financial Services, Life Sciences & Healthcare, Telecom, Retail & Consumer Goods, Hi-Tech & Manufacturing, Energy & Utilities, Media & Entertainment and Travel & Hospitality. As a leader in Salesforce implementation, we ensured enterprises achieved peak performance, productivity, personalization and profitability. As a sponsor at Dreamforce, we committed to supporting progress with the power of Total Experience + GenAI: The change they needed.
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HCLTech at Dreamforce 2024
The Blueprint to Total Experience
Businesses are adapting to a major shift in expectations, with 67% of industry leaders leveraging GenAI to gain real-time insights from knowledge databases and deliver personalized, scalable experiences. As a result, embracing Total Experience has become a competitive necessity to stay ahead in this evolving landscape.
Key Focus Areas
GenAI-Infused Digital Transformation
Leveraging advanced features like Einstein CoPilot and EinsteinGPT, Salesforce Data Cloud and other third-party LLMs, HCLTech has developed intelligent solutions that enhance productivity, streamline processes and provide real-time insights. Our offerings are designed to integrate seamlessly with core systems, ensuring secure, efficient and intelligent business processes, ultimately paving the way for a future-ready, GenAI-enabled enterprise.
Enhanced Experiences with Industry Solutions
HCLTech, with Salesforce's industry-focused cloud solutions for Energy & Utilities, Consumer Goods, Financial Services and more, allows hyper-personalization of product variants based on your unique preferences. Through data-driven insights, advanced technologies and the consolidation of key Salesforce solutions along with end-to-end Einstein capabilities, it is all about innovation lighting your way from better to best.
HCLTech’s Theater Sessions at #DF24
Delivering connected and impactful experiences for Genmab
Genmab, an international biotech company specializing in antibody therapeutics for the treatment of cancer and other serious diseases, has positively impacted the lives of thousands of patients around the world with the Digital Experience Platform using Salesforce Experience and Health Cloud. HCLTech and Genmab have truly reimagined total experience for the lives they've touched. In the session, we explored this strong partnership and the journey from implementation to innovation.
Featuring
Kanad Chatterjee, Director, Digital Products, Digital Marketing Global, Genmab
Sadagopan S, EVP, Global Head of SaaS and Commercial Applications, Digital Business Services, HCLTech
Campground Theater 2
HCLTech powers Total Experience at scale with GenAI
Did you know that only 16% of organizations emerged as leaders capable of excelling in integrated experiences that create value for all stakeholders? In the insightful session, 'Total Experience + GenAI,' led by Sadagopan, we showcased the remarkable fusion of HCLTech and Salesforce solutions that is helping global enterprises deliver personalized experiences consistently and at scale.
Featuring:
Sadagopan S, EVP, Global Head of SaaS and Commercial Applications, Digital Business Services, HCLTech
Campground Theater 1
Analyst Recognitions
Leader in IDC MarketScape: Worldwide Managed Public Cloud Services 2023 Vendor Assessment
Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners - Managed Application Services for Large Enterprises - US 2023
Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners - Implementation Services for Industry Clouds - U.S. 2023
Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners - Multicloud Implementation and Integration Services for Large Enterprises – US, 2023
Leader in ISG Provider Lens™ Salesforce Ecosystem Partners, 2023
Our Capabilities
Transforming Operations to Meet Dynamic Business Demands
Streamlining Processes to Increase Productivity and Customer Satisfaction
Changing to Salesforce to Utilize Improved Diagnostic Testing Services
A seamless migration to salesforce for enhanced case management and workflow optimization
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Facilitating smooth communication within a Danish biotechnology firm
We optimized patient experience for a life science and healthcare company
Crafting a unified digital experience for a multi-brand industrial giant
Modernizing legacy systems for enhanced customer engagement and operational efficiency
Modernizing financial services for the future
Transforming a global federal credit union with Salesforce
Driving customer satisfaction for a Fortune-500 industrial tool manufacturer
Enabling customer-centric, technology-driven enterprises
Simplifying Manufacturing Operations with Smart Technology
American engine manufacturer reduces service time 15% while doubling customer satisfaction
Re-imagining customer experiences for energy & utility major
Improving customer service through cloud integration
Redefining customer experience for an African technology group
Implementing a seamless e-commerce portal for customers from ordering to self-service
Building a Connected Patient Experience for Better Care
Danish biotech transforms patient support while cutting operational costs by 30%
Customer journey to Cloud transformation for a global lifestyle brand
Experience better customer satisfaction and order management with Salesforce and HCLTech
Our Leaders at Dreamforce 2024
#HCLTechAtDreamforce
Learn more about our schedule in San Francisco – and how you can join us for thought-provoking sessions and engagements at the Moscone Center. Stay tuned for the latest updates on HCLTech at #DF24.
Meet us at Booth #601
at Moscone Center, 747 Howard St, San Francisco
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