How We're Building Better Experiences with Agentic AI
For 15+ years, we’ve partnered with organizations to scale faster, unlock markets and accelerate growth with Salesforce. By combining cloud, automation, agile ways of working and Agentic AI, we enable enterprises to unlock value faster, move toward autonomy and deliver Total Experience (TX).
With 1,000+ successful projects, a 4.85 CSAT and 500+ clients worldwide, we’ve partnered with enterprises across industries including Financial Services, Healthcare, Consumer Goods and Energy and Utilities to create connected, frictionless journeys across customer and employee touchpoints.
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HCLTech expands partnership with Salesforce
We are accelerating enterprise adoption of Agentic AI with new services across various industries, helping them transform into AI-augmented enterprises. With a consulting-led approach, HCLTech supports rapid adoption of enterprise-grade agentic workflows that unify task orchestration, reasoning and action execution across systems, streamlining marketing, sales, service and operations in highly regulated environments.
Learnings from Our Sessions at Dreamforce 2025
Reimagining Member Experience with Agentic AI at PenFed
In this session, we learned about:
- How PenFed Credit Union, in partnership with HCLTech, is redefining employee experience through AI-driven automation and Salesforce innovation
- The strategic impact of Agentic AI in creating autonomous, intelligent support systems that enhance productivity and employee satisfaction
- How a seamlessly integrated Employee Service Agent is enabling self-service, reducing operational overhead and transforming workplace efficiency
- Key takeaways from HCLTech’s approach to building scalable, AI-powered solutions that deliver measurable business outcomes and frictionless enterprise experiences
Leaders in the spotlight:
Aanand Kapadia, Head of Digital Banking Product, PenFed Credit Union
Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech
Charting the Path to Autonomous Enterprises
In this session, we learned about:
- How HCLTech’s Agentforce innovations are shaping the next frontier of autonomous enterprises through the power of Agentic AI
- The transformative potential of agentic systems that can learn, adapt and act independently to drive operational excellence
- Strategies for leveraging AI-driven autonomy to unlock enterprise agility, exponential efficiency and intelligent decision-making
- How HCLTech is enabling clients to deliver richer, connected experiences across employees, customers and partners through next-gen AI solutions
Leaders in the spotlight:
Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech
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Your Guide to Dreamforce 2025
Get the complete overview of our Salesforce offerings, client success stories and innovations
Frequently Asked Questions about HCLTech’s Participation at Dreamforce
Our focus is on Agentic AI and autonomous enterprises. We’ll showcase how organizations can evolve into intelligent, future-ready businesses driving productivity, innovation and Total Experience (TX) across industries.
We’ll feature Salesforce Agentforce solutions, GenAI-powered automation and industry accelerators. These include intelligent agents, Data Cloud integrations, Einstein Copilot and third-party LLMs are helping enterprises achieve real-time insights, personalization and productivity at scale.
Absolutely. You can book a meeting through our event contact form or connect with us at the booth to explore how our salesforce accelerators can address your business challenges.
We regularly use Dreamforce as a platform to unveil new solutions, industry accelerators and strategic partnerships. Stay tuned for exciting announcements at Dreamforce 2025.
Dreamforce is Salesforce’s annual flagship conference, uniting global industry leaders, innovators, customers and partners to share insights, explore new technologies and network. It’s important for staying current with Salesforce’s ecosystem, building connections and discovering trends that drive digital transformation.
You can meet our experts at the Moscone Center. Join us for live demos, deep-dive discussions and hands-on sessions showcasing Salesforce and Agentforce solutions for intelligent, seamless business experiences.
Yes. Our experts and clients will share real-world success stories, best practices and innovations in AI. Stay tuned for details on sessions, panels and thought leadership opportunities at Dreamforce 2025.
Business and technology leaders looking to leverage AI, automation and Salesforce innovations. Whether you’re exploring GenAI, seeking industry-specific solutions or aiming to improve experiences, our experts will share actionable insights tailored to your needs.
Visit our website, follow us on LinkedIn or connect directly via our contact form. We’ll continue sharing insights, success stories and opportunities to collaborate even after Dreamforce 2025.
Dreamforce 2025 will take place from October 14-16, 2025, in San Francisco, California, at Moscone Center.
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