Agentforce
Press Release

How We're Building Better Experiences with Agentic AI

For 15+ years, we’ve partnered with organizations to scale faster, unlock markets and accelerate growth with . By combining cloud, automation, agile ways of working and Agentic AI, we enable enterprises to unlock value faster, move toward autonomy and deliver Total Experience (TX).

With 1,000+ successful projects, a 4.85 CSAT and 500+ clients worldwide, we’ve partnered with enterprises across industries including , , and to create connected, frictionless journeys across customer and employee touchpoints.

We’re here to help you shape an AI-powered future-ready enterprise, starting at Dreamforce 2025.

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Spotlight

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Explore the Latest insights

Key Focus Areas

Agentforce

Drive scalable impact with AI-powered agents that automate tasks, boost productivity and enhance customer experiences.

Salesforce GenAI Solutions

Transform Sales, Service and Martech with LLMs and AI-driven tools for smarter campaigns and hyper-personalized engagement.

Data Cloud and Einstein

Unlock real-time AI insights with Data Cloud to power predictions, recommendations and smarter business decisions.

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Session at #Dreamforce25

Theater session 1
Pari Bose

Reimagining Member Experience with Agentic AI at PenFed

Join us in this session to see how PenFed and HCLTech are unlocking a new era of autonomous, AI-driven member experiences. PenFed Credit Union, one of the leading financial institutions, is transforming how employees access support and services with the power of Salesforce and Agentic AI. Through a seamless Employee Service Agent integrated into the intranet, routine requests are resolved automatically, reducing dependency on helpdesk channels and enabling a frictionless workplace experience.

Featuring:

Pari Bose, SVP, Head of Consumer Banking Technology, PenFed Credit Union

Sadagopan Singam, EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech

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Theater Session 2
Sadagopan Singam

Charting the Path to Autonomous Enterprises

Join us in this session to explore how organizations can scale into the next frontier of autonomous enterprises with the power of Agentic AI. Building on the momentum of agentic technologies, we’ll showcase how our advancements in Agentforce are redefining enterprise operations enabling systems that learn, adapt and act with minimal human intervention. Discover how this evolution empowers enterprises to unlock agility, drive exponential efficiency and deliver richer experiences across employees, customers and partners.

Featuring:

Sadagopan Singam, EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech

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Hear from our clients

Stanley Black & Decker (SBD)

Stephen Mascola

Senior IT Director, Solution Delivery

Watch

Stephen Mascola

Lloyd's Register (LR)

Ela Berntsson and Aseem Daga 

Product Owner, Client Portal & iLearning and Salesforce Platform Owner

Watch

Ela Berntsson

Real-world Impact

Thought Leadership

#HCLTechAt
Dreamforce

Ready to shape the autonomous future?

Learn more about our San Francisco schedule and join us for thought-provoking sessions and engagements at Moscone Center.

Stay tuned for the latest updates on HCLTech at #DF25.

Meet us at Booth #703
at Moscone Center, 747 Howard St, San Francisco

Meet our Leaders

Jill Kouri
Jill Kouri

Chief Marketing Officer
HCLTech

Pawan Vadapalli
Pawan Vadapalli

Corporate Vice President and Global Head, Digital Business Services
HCLTech

Sadagopan Singam
Sadagopan S

Executive Vice President, Global Head of SaaS & Commercial Applications, Digital Business Services,
HCLTech

Chris Pickard
Chris Pickard

Executive Vice President and Global Head, Application Management, Digital Business Services,
HCLTech

Ready to Connect?

Visit us at Dreamforce to see how we're helping organizations build an AI-enabled, autonomous enterprise that’s ready for the future.

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