Agentforce
Press Release

How We're Building Better Experiences with Agentic AI

For 15+ years, we’ve partnered with organizations to scale faster, unlock markets and accelerate growth with . By combining cloud, automation, agile ways of working and Agentic AI, we enable enterprises to unlock value faster, move toward autonomy and deliver Total Experience (TX).

With 1,000+ successful projects, a 4.85 CSAT and 500+ clients worldwide, we’ve partnered with enterprises across industries including , , and to create connected, frictionless journeys across customer and employee touchpoints.

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Spotlight

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Explore the Latest insights

Key Focus Areas

Agentforce

Drive scalable impact with AI-powered agents that automate tasks, boost productivity and enhance customer experiences.

Salesforce GenAI Solutions

Transform Sales, Service and Martech with LLMs and AI-driven tools for smarter campaigns and hyper-personalized engagement.

Data Cloud and Einstein

Unlock real-time AI insights with Data Cloud to power predictions, recommendations and smarter business decisions.

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Learnings from Our Sessions at Dreamforce 2025

Reimagining Member Experience with Agentic AI at PenFed

In this session, we learned about:

  • How PenFed Credit Union, in partnership with HCLTech, is redefining employee experience through AI-driven automation and Salesforce innovation
  • The strategic impact of Agentic AI in creating autonomous, intelligent support systems that enhance productivity and employee satisfaction
  • How a seamlessly integrated Employee Service Agent is enabling self-service, reducing operational overhead and transforming workplace efficiency
  • Key takeaways from HCLTech’s approach to building scalable, AI-powered solutions that deliver measurable business outcomes and frictionless enterprise experiences

Leaders in the spotlight:

Aanand Kapadia, Head of Digital Banking Product, PenFed Credit Union

Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech

Charting the Path to Autonomous Enterprises

In this session, we learned about:

  • How HCLTech’s Agentforce innovations are shaping the next frontier of autonomous enterprises through the power of Agentic AI
  • The transformative potential of agentic systems that can learn, adapt and act independently to drive operational excellence
  • Strategies for leveraging AI-driven autonomy to unlock enterprise agility, exponential efficiency and intelligent decision-making
  • How HCLTech is enabling clients to deliver richer, connected experiences across employees, customers and partners through next-gen AI solutions

Leaders in the spotlight:

Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech

Hear from our clients

Stanley Black & Decker (SBD)

Stephen Mascola

Senior IT Director, Solution Delivery

Watch

Stephen Mascola

Lloyd's Register (LR)

Ela Berntsson and Aseem Daga 

Product Owner, Client Portal & iLearning and Salesforce Platform Owner

Watch

Ela Berntsson

Real-world Impact

Thought Leadership

Meet our Leaders

Jill Kouri
Jill Kouri

Chief Marketing Officer
HCLTech

Pawan Vadapalli
Pawan Vadapalli

Corporate Vice President and Global Head, Digital Business Services
HCLTech

Sadagopan Singam
Sadagopan S

Executive Vice President, Global Head of SaaS & Commercial Applications, Digital Business Services,
HCLTech

Chris Pickard
Chris Pickard

Executive Vice President and Global Head, Application Management, Digital Business Services,
HCLTech

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