How We're Building Better Experiences with Agentic AI
For 15+ years, we’ve partnered with organizations to scale faster, unlock markets and accelerate growth with Salesforce. By combining cloud, automation, agile ways of working and Agentic AI, we enable enterprises to unlock value faster, move toward autonomy and deliver Total Experience (TX).
With 1,000+ successful projects, a 4.85 CSAT and 500+ clients worldwide, we’ve partnered with enterprises across industries including Financial Services, Healthcare, Consumer Goods and Energy and Utilities to create connected, frictionless journeys across customer and employee touchpoints.
Spotlight
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Powering the future of enterprise with GenAI, Total Experience and partnerships
Credit unions prioritize Total Experience for members
Improving patient experience for a leading biotechnology company
HCLTech expands partnership with Salesforce
We are accelerating enterprise adoption of Agentic AI with new services across various industries, helping them transform into AI-augmented enterprises. With a consulting-led approach, HCLTech supports rapid adoption of enterprise-grade agentic workflows that unify task orchestration, reasoning and action execution across systems, streamlining marketing, sales, service and operations in highly regulated environments.
Learnings from Our Sessions at Dreamforce 2025
Reimagining Member Experience with Agentic AI at PenFed
In this session, we learned about:
- How PenFed Credit Union, in partnership with HCLTech, is redefining employee experience through AI-driven automation and Salesforce innovation
- The strategic impact of Agentic AI in creating autonomous, intelligent support systems that enhance productivity and employee satisfaction
- How a seamlessly integrated Employee Service Agent is enabling self-service, reducing operational overhead and transforming workplace efficiency
- Key takeaways from HCLTech’s approach to building scalable, AI-powered solutions that deliver measurable business outcomes and frictionless enterprise experiences
Leaders in the spotlight:
Aanand Kapadia, Head of Digital Banking Product, PenFed Credit Union
Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech
Charting the Path to Autonomous Enterprises
In this session, we learned about:
- How HCLTech’s Agentforce innovations are shaping the next frontier of autonomous enterprises through the power of Agentic AI
- The transformative potential of agentic systems that can learn, adapt and act independently to drive operational excellence
- Strategies for leveraging AI-driven autonomy to unlock enterprise agility, exponential efficiency and intelligent decision-making
- How HCLTech is enabling clients to deliver richer, connected experiences across employees, customers and partners through next-gen AI solutions
Leaders in the spotlight:
Sadagopan Singam EVP, Global Head, Enterprise Platforms and Edge Services, Digital Business Services, HCLTech
Real-world Impact
Empowering employee services with AI-powered automation
Automating employee support to drive faster resolutions and 24/7 availability
Transforming Operations to Meet Dynamic Business Demands
Streamlining Processes to Increase Productivity and Customer Satisfaction
Changing to Salesforce to Utilize Improved Diagnostic Testing Services
A seamless migration to salesforce for enhanced case management and workflow optimization
Modernizing business operations for a major South American bank
Accelerating performance and enhancing customer-centricity with experience transformation
Facilitating smooth communication within a Danish biotechnology firm
We optimized patient experience for a life science and healthcare company
Crafting a unified digital experience for a multi-brand industrial giant
Modernizing legacy systems for enhanced customer engagement and operational efficiency
Modernizing financial services for the future
Transforming a global federal credit union with Salesforce
A more responsive shopping experience for DIY enthusiasts
20% improvement in service efficiency with an AI-driven model
Simplifying Manufacturing Operations with Smart Technology
American engine manufacturer reduces service time 15% while doubling customer satisfaction
Re-imagining customer experiences for energy & utility major
Improving customer service through cloud integration
Redefining customer experience for an African technology group
Implementing a seamless e-commerce portal for customers from ordering to self-service
Building a Connected Patient Experience for Better Care
Danish biotech transforms patient support while cutting operational costs by 30%
Customer journey to Cloud transformation for a global lifestyle brand
Experience better customer satisfaction and order management with Salesforce and HCLTech
Thought Leadership
GenAI-Powered Total Experience: A Business Imperative
Total experience transformation starts with people, not platforms
The Power Of TX: How Prioritizing Total Experience Drives Customer Loyalty And Profitability
A world of bottlenecks: Navigating the supply chain maze
Meet our Leaders
Your Guide to Dreamforce 2025
Get the complete overview of our Salesforce offerings, client success stories and innovations
Frequently Asked Questions about HCLTech’s Participation at Dreamforce
Our focus is on Agentic AI and autonomous enterprises. We’ll showcase how organizations can evolve into intelligent, future-ready businesses driving productivity, innovation and Total Experience (TX) across industries.
We’ll feature Salesforce Agentforce solutions, GenAI-powered automation and industry accelerators. These include intelligent agents, Data Cloud integrations, Einstein Copilot and third-party LLMs are helping enterprises achieve real-time insights, personalization and productivity at scale.
Absolutely. You can book a meeting through our event contact form or connect with us at the booth to explore how our salesforce accelerators can address your business challenges.
We regularly use Dreamforce as a platform to unveil new solutions, industry accelerators and strategic partnerships. Stay tuned for exciting announcements at Dreamforce 2025.
Dreamforce is Salesforce’s annual flagship conference, uniting global industry leaders, innovators, customers and partners to share insights, explore new technologies and network. It’s important for staying current with Salesforce’s ecosystem, building connections and discovering trends that drive digital transformation.
You can meet our experts at the Moscone Center. Join us for live demos, deep-dive discussions and hands-on sessions showcasing Salesforce and Agentforce solutions for intelligent, seamless business experiences.
Yes. Our experts and clients will share real-world success stories, best practices and innovations in AI. Stay tuned for details on sessions, panels and thought leadership opportunities at Dreamforce 2025.
Business and technology leaders looking to leverage AI, automation and Salesforce innovations. Whether you’re exploring GenAI, seeking industry-specific solutions or aiming to improve experiences, our experts will share actionable insights tailored to your needs.
Visit our website, follow us on LinkedIn or connect directly via our contact form. We’ll continue sharing insights, success stories and opportunities to collaborate even after Dreamforce 2025.
Dreamforce 2025 will take place from October 14-16, 2025, in San Francisco, California, at Moscone Center.
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