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From cost center to growth engine: Reimagining the role of contact centers
AI-powered innovation is transforming contact centers from reactive cost centers into proactive, revenue-generating growth engines
The invisible thread: The true currency of automotive transformation
True disruption in the automotive industry lies not in electrification or autonomy but in the invisible connection that binds them
From automation to autonomy: How AI agents will reshape payments
Banks and payment providers are accelerating toward autonomous operations, while combining AI, composable architecture and human oversight to boost trust, speed and resilience
The future of contact centers: A strategic experience platform
Contact centers are rapidly evolving from cost-focused call hubs into AI-powered strategic experience platforms
The future of influence: Agentic AI’s impact on brand strategy
Agentic AI empowers marketers with self-learning systems that personalize, optimize and scale campaigns in real time, driving measurable growth and efficiency
From bots to agents: How Agentic RPA will power the autonomous enterprise
The evolving role of RPA, accelerated by Agentic AI, is redefining scale, resilience and ROI in the autonomous enterprise
From prompts to predictable workflows: Pega on the autonomous future of payments
At Sibos 2025, Alan Trefler, Founder and CEO, Pegasystems joined HCLTech to unpack how agentic systems, workflow-first design and an explainable approach can take payments from friction to autonomy
Rethinking proximity in modern chip design
Organizations need to rethink semiconductor proximity and embrace intentional disaggregation to balance latency, energy and cost from die to data center
Powering the future of the semiconductor industry with AI
How AI is redefining chip design, manufacturing and the road to innovation
Treasury’s new mandate: Payment’s redefined
HCLTech’s Sudip Lahiri sat down with Barclays’ Sabry Salman to explore how payments are reshaping global treasury, where speed, safety and AI-driven intelligence must advance together
From awareness to action: Building a resilient enterprise security culture
Spanning identity, AI, governance and culture, enterprises must embed resilience into everyday security
AI has evolved from a tech holy grail to goal-oriented AI agents. We're now shifting from reactive to proactive AI and success lies in how we orchestrate Agentic AI
