Global capability centers (GCCs) are fully owned and operated offshore units established by multinational organizations in another country. They play a critical role in driving digital transformation, enterprise-wide efficiencies and innovation through advanced technologies like AI, data analytics and automation. GCCs also provide scalable access to global talent and help organizations build future-ready business models with global reach and strategic depth.

At HCLTech, we offer GCC lifecycle services, partnering with organizations through every stage of their GCC journey, from advisory and setup, through operations, transformation and strategic exits. Through strategic partnership and stage-wise solutions, we accelerate clients' journey from set up to AI-driven autonomous hubs while maintaining corporate identity, ensuring seamless alignment with organizational objectives and positioning their GCC as a key enabler of corporate growth strategy.

HCLTech partners with a broad ecosystem of technology providers, start-ups, academic institutions and business collaborators globally. These partnerships focus on driving innovation and delivering industry-specific solutions.

We design GCC maturity models by aligning with each client’s strategic objectives, industry requirements and growth ambitions. Our approach starts with foundational support and moves on to GCCs becoming AI-driven strategic innovation hubs, delivering measurable value, adaptability and seamless integration for the parent organization.

We serve clients across diverse industries, including financial services, automotive, healthcare, retail, manufacturing and technology. Our industry-specific expertise enables us to design and operate GCCs that address unique sector challenges while driving innovation, compliance and operational excellence for each client’s global business.

Global Capability Centers (GCCs) manage a wide range of functions that have evolved from basic support services to highly strategic and transformational roles. These functions include technology and IT services, data and analytics, finance and accounting, human resources, customer operations, procurement and supply chain management, legal and compliance, product engineering and innovation and strategic transformation and program management.

We drive GCC transformation through our industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. Our approach focuses on modernizing operations, integrating AI and automation, enhancing talent strategies and fostering a culture of innovation. This enables the enterprises to unlock new value and future-proof their global capability centers.

We embed AI and Generative AI into GCC operations to automate processes, enhance decision-making and drive innovation. Our proprietary frameworks, such as Enterprise AI Foundry and AI Force, help clients streamline workflows, improve productivity and unlock new business models, ensuring their GCCs remain competitive and future-ready.

We ensure GCC efficiency and agility through process optimization, automation and continuous improvement frameworks. We leverage generative AI to automate workflows, enhance creativity and accelerate solution development. With Agentic AI, we empower enterprises to deploy autonomous, self-driven systems that seamlessly integrate with human teams. Our expertise helps clients harness these technologies to boost productivity, adaptability and innovation across their organizations.

HCLTech is a leader in GCC lifecycle services, partnering with organizations through every stage of their GCC journey, from advisory and setup to operations, transformation and strategic exits. With over 20 years of experience and more than 250 GCC clients across various industries, we understand that every GCC has unique requirements. Our 70+ Innovation Labs and Centers of Excellence (CoE) serve as a foundation for co-innovation, allowing GCCs to quickly develop and deploy new use cases. Through this integrated approach, we empower GCCs to evolve into autonomous, AI-enabled, and sustainable hubs that drive transformation, accelerate scalability, and create measurable long-term value for their parent organizations.