Location: Tijuana / On site

Experience: 8 - 10 Years

Positions: 1

Roles & Responsibilities

To perform administrative functions of the MES System such as Master Data Management, SAP integration, Master Data management, Dispatching, Manufacturing domain, Medical domain, Manufacturing Execution System (MES) etc.

Required Technical and Professional Expertise

• Currently working in Manufacturing domain
• Exposure to any MES platform
• Strong technical skills in .Net, C#, Angular
• Determine project requirements
• Develop work schedules for the team
• Delegating tasks and achieving daily, weekly, and monthly goals
• Strong verbal and written communication skills
• Support on delivery documentation and training material for the key user

Location: Guadalajara / On site

Experience: 5+ Years

Positions: 15

Roles & Responsibilities

• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Translate software requirements into working and maintainable solutions within the existing application frameworks
• Embrace taking part in full software development lifecycles (SDLCs)
• Strive to improve the overall product by researching alternative ways and technologies to achieve the overall goal
• Deliver tactical and strategic improvements to large scale Java based applications
• Develop and adhere to best-practices for developing applications
• Write well designed, testable code
• Continuously contribute to team performance improvement and collaboration
• Collaborate effectively across teams

Required Technical and Professional Expertise

• Should be experienced in Java, REST API.
• Springboot / Hibernate
• Microservices
• Core Java 8+
• Individual contributor
• Strong Coding Skills

Location: Guadalajara / On site

Experience: 5+ Years

Positions: 5

Roles & Responsibilities

• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Translate software requirements into working and maintainable solutions within the existing application frameworks
• Embrace taking part in full software development lifecycles (SDLCs)
• Strive to improve the overall product by researching alternative ways and technologies to achieve the overall goal
• Deliver tactical and strategic improvements to large scale Java based applications
• Develop and adhere to best-practices for developing applications
• Write well designed, testable code
• Continuously contribute to team performance improvement and collaboration
• Collaborate effectively across teams

Required Technical and Professional Expertise

• Core Java, React.JS
• REST API
• Springboot / Hibernate
• Microservices
• Core Java 8+
• Individual contributor
• Strong Coding Skill / English fluency

Location: Guadalajara / CDMX / Monterrey

Experience: 10 Years

Positions: 10

Roles & Responsibilities

• To test software code as per work allocated within the quality standards prescribed so as to meet the client requirements.
• To contributes while test plans are developed as per the work assigned.
• To coordinate with team (for discussions) and interact with client (for updates).
• To create( and review ) the Test Cases from the Functional Specifications or Software Requirement Specification document.
• To schedule the tasks and report.
• To test the Functionality as per the Test plan and respective Test Cases.

Required Technical and Professional Expertise

• Agile Working Hands on knowledge(Familiarity on all Agile Ceremonies)
• Proven working experience on Onshore: Offshore Model (Or) willingness to work in this model and be available to take calls morning and night for work and deliverable handover
• Good knowledge on PEGA Test Automation Kit or equivalent used to Automate PEGA Applications
• Minimum 1-2 years of PEGA Testing Experience with Test Automation Experience on PEGA.
• Very Good knowledge on DevOps Orchestration (Test Staging in CICD Pipeline)
• Very Solid on Advanced Testing Techniques (Java Script Automation, AI/ML Based Scripting) - Preferred Skill
• Good knowledge on Test Framework Design and customization using Java and Selenium and Test Automation Scripting
• Sound knowledge on generating Test Results and writing the test results in Test Management Tools Like Qtest.
• Very Strong Verbal and written English communication skills
• Should be able to lead/Mentor a 4-5 Member Team Technically and also be able to contribute to his assigned deliverables
• Resolve Impediments and Challenges the team may face
• Raise the Questions or Challenges to Onshore Coordinators to overcome any bottlenecks that needs external support beyond the team
• Great Attitude to grow the team technically and willing to adopt to new technologies fast.

Location: Guadalajara / CDMX / Monterrey

Experience: 10 Years

Positions: 10

Roles & Responsibilities

• Role as Integration Engineer for application support and application development team
• Manage database logins and permissions for users in Jenkins
• Ensure integrity, availability and performance of IGT products by providing technical support and maintenance
• Hardening of application security by using apache mod security rules for web application security against different vulnerability e.g. CSRF , XSS
• Provide support to developer for application troubleshooting.
• Automatizing of any manual process.
• Assist in implementation of new product installation / Integration / configuration.
• Providing document regarding application support maintenance to Support team.

Required Technical and Professional Expertise

• Strong understanding in Jenkins
• Must have worked in Puppet using hiera.
• Hands on experience in Linux
• Basic Understanding of Database and should able to run query in both oracle / Db2.
• Experienced in the installation, upgradation, Configuring jboss , apache based application on various platform.
• Strong understanding of CI / CD roles and responsibility.
• Hands of experience in Ansible.
• Should be aware of ITIL concepts like incident problem and change management.
• Good Knowledge on GIT and SVN.
• Strong knowledge in scripting and automation.
• Good understanding and knowledge in Jboss and apache.

Location: Guadalajara / CDMX / Monterrey

Experience: 4 Years

Positions: 50

Roles & Responsibilities

• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Translate software requirements into working and maintainable solutions within the existing application frameworks
• Embrace taking part in full software development lifecycles (SDLCs)
• Strive to improve the overall product by researching alternative ways and technologies to achieve the overall goal
• Deliver tactical and strategic improvements to large scale Java based applications
• Develop and adhere to best-practices for developing applications
• Write well designed, testable code
• Continuously contribute to team performance improvement and collaboration
• Collaborate effectively across teams

Required Technical and Professional Expertise

• Preferable app servers: WebSphere / JBoss / Tomcat
• Experience in Agile
• DevOps tools/frameworks such as Git, Openshift, Kubernetes, Docker is an advantage
• Hands on experience on Database SQL/ PLSQL, Oracle or DB2.
• Minimum 4+ years of experience in Java application development
• Strong java developer with proficiency in 1.8, spring, and REST webservices
• Design, develop and deploy Java applications in a Micro-services environment
• Good hands-on unit/functional testing such as Junit, Mockito, TestNG , ReadyAPI.
• Hands on experience in RESTful API design and development with XML/JSON
• Experience in containerized based web application development like Docker
• Experience in messaging system using tools like Kafka
• Knowledge on application metric and dashboard tools/frameworks like Prometheus / Grafana.
• Knowledge of modern authentication / authorization like OAuth / JSON web token
• Hands-on experience in builds and pipeline tools like gradle , GIT
• Ability to understand business requirements and translate them into technical requirements
• Knowledge on code versioning tools like GIT , RTC
• Ability to learn/adapt to new technologies and own the deliverables.
• Ability to works with cross-function team, using agile practices, writes, debugs and delivers code

Location: Guadalajara

Experience: 8 Years

Positions: 10

Roles & Responsibilities

• To be responsible for managing technology in projects and providing technical guidance or solutions for work completion
• To be responsible for providing technical guidance or solutions ;define, advocate, and implement best practices and coding standards for the team.
• To ensure process compliance in the assigned module, and participate in technical discussionsorreview as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
• To develop and guide the team members in enhancing their technical capabilities and increasing productivity
• To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.
• Snowflake Database Administrator (DBA)
• The candidate should play central critical role for identifying performing core database administration for Snowflake environment, build automation to optimize the environment, build pipelines to define metrics related to all things snowflake and be key central point of contact for Snowflake within the organization.

Required Technical and Professional Expertise

• Should have minimum 2 years relevant experience into Snowflake DBA and over all merely 8 to 10 years as DBA.
• Actively work with Snowflake support for raising support tickets and triaging outages.
• Implement/support automation for production deployment in Snowflake
• Develop, build & maintain mission critical centralized data platform using Snowflake.
• Diagnose and troubleshoot Snowflake database errors.
• Implement Snowflake user /query log analysis and alerts.
• Should work with heterogeneous user groups from data engineers to data scientists.H68
• Implement data encryption/decryption/masking policies to protect PII/PCI data
• Demonstrated proficiency of index design, query plan optimization and analysis required
• User security auditing.
• Create Snowflake utilization and capacity plan.
• Tune the database to improve Snowflake queries
• Provide technical leadership, fosters a team environment, and provides mentorship and feedback to technical resources.
• Train users and answer questions.
• On-call responsibilities on rotational basis for Snowflake database administration.
• Should be able to review project requests describing database user needs to estimate time and cost required to accomplish project.

Location: Guadalajara / On site

Experience: 5+ Years

Positions: 5

Roles & Responsibilities

• ETL development experience (Data stage & Linux Shell Scripting experience) or Informatica or Abinitio or SSIS
• Advanced SQL– Complex SQL queries handling, Recursive SQL statement, Merge query scenarios, Analytical functions, CTE and complex join queries.
• Strong Communication– As we need to attend Agile ceremonies on regular basics, Communication must be good, it must be the primary skill to be checked.
• ELT Experience– Verify whether they have worked on ELT process with help of tools like (dbt, Matillion, AWS Glue, Talend etc)

Required Technical and Professional Expertise

Additional “nice-to-have” skills:

• Python
• Snowflake migration
• Hadoop
• BMC Control-M, GIT,etc…
• AWS S3, Azure, Google Cloud knowledge.

Location: Guadalajara

Experience: 6 Years

Positions: 3

Roles & Responsibilities

• To train and transfer knowledge to the team members
• To administer ERP in production environment
• To manage database optimization, back-up and recovery
• To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
• To perform troubleshooting at the ERP and database level

Required Technical and Professional Expertise

• Should be very good in communication, both verbal & written.
• Should have experience on customer handling.
• Should be ready to provide on call support & critical support as required.
• Candidate should be responsible for taking care of L2 and L3 tickets.
• Candidate should be responsible for Build/test and take the change request to production following all the process & compliance.
• Work closely with Business IT/Managers and Project managers for successful delivery of enhancement.
• Should be able to work with Custom developments and work with technical team with technical/functional specification.
• Should be aware of ITSM & SDLC Lifecycle.

Primary Skill:

• Expert in PP, PP and QM Modules with Minimum SAP 6-7 Years experience in relevant module. Minimum 2 End to End SAP Implementation cycle Experience Should handle independently Configurations of PP and QM Module along with Excellent Cross functional module integration knowledge with SD, MM ,WM and FI module.
• Sound knowledge of all Master Data, MRP, MPS, and Capacity Levelling, Interface development & Support Knowledge with other MES systems, Business Processes and system configuration knowledge for Discrete Manufacturing, Repetitive Manufacturing and, Batch Management, Serial Profile Management, Shop Floor Control, Process Order Management, Material Staging, Subcontracting.
• Must have handled QM module in Procurement, Production and Logistics. Sound Knowledge of QM Master Data, Skip Inspection lot, Source Inspection, Dynamic Modifications Rules Preparing test certificates (COA`s), Inspection points, etc.
• Integration with non SAP systems through IDOC , PI etc. Should have extensive knowledge of MRP , MPS (Implementation & Support ) Should have good experience in developing Z reports as per customer requirement Should have god experience in implementing RICEF objects Ability to operate within complex projects and diverse teams. Strong service orientation and customer service skill.
• The person should be located in Mexico. He should be able to speak Spanish.

Location: GDL

Experience: 3 Years

Positions: 10

Roles & Responsibilities

• Prepare User stories, User cases, User Design, functional and technical requirements.
• Prepare documents to ensure requirements captured.
• Write detailed, comprehensive, and well-structured test scenarios, plans, test cases and test schedules.
• Create test data as required.
• End to end life cycle for Automation solution, designing and development.

Required Technical and Professional Expertise

• Minimum of 3 years’ experience.
• Java Full Stack.
• Strong experience in Java, Rest, Spring & Spring Boot.
• Good Knowledge in JavaScript (nice to have).
• English fluent.

Location: Remote

Positions: 5

Roles & Responsibilities

• Understand, analyze, and develop test frameworks for the web applications using different tools Selenium/Katalon tools.
• Setting up, maintaining, and performing test automation frameworks on application platforms.
• Integrate automation framework with other tools (defect management, test management).
• Collaborate with Business Analyst, Product Owners, Developers and other QA team members as required on acceptance criteria that need to be tested.
• Understands different levels/concepts of test automation.

Technologies:

• Selenium
• Katalon
• Ruby
• Gherkin
• Cucumber

Required Technical and Professional Expertise

• University completed (Graduated).
• Very good communication in English.
• Very good attitude. Specially towards learning more about software testing and automation testing.

Secondary skills

• Functional Testing (Manual testing)
• Selenium
• Java
• Automation testing

Location: GDL (Remote)

Experience: 3 Years

Positions: 5

Roles & Responsibilities

• Prepare User stories, User cases, User Design, functional and technical requirements.
• Prepare documents to ensure requirements captured.
• Write detailed, comprehensive, and well-structured test scenarios, plans, test cases and test schedules.
• Create test data as required.
• End to end life cycle for Automation solution, designing and development.

Required Technical and Professional Expertise

• Experience orchestrating and automating continuous delivery pipelines. Experience in at least 3 of the following: AWS, DevOps, Dev Ops ,Lambda, EKS.
• Kubernetes
• Container
• OpenShift
• Docker
• Experience with Terraform or similar infrastructure as code tools
• Experience working with container technologies and cloud deployments
• Experience with CI tools such as Gitlab CI, Gradle, Terraform

Location: Guadalajara

Experience: 2 Years

Positions: 35

Roles & Responsibilities

• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat or videocall for customer’s end users Classify Service Calls according to the specified options.
• Route problems to internal 2nd and 3rd level IT support staff using knowledge base articles.
• Coordinate with level 2 and 3 and support staff that provide hardware / software / network problem resolution.

Required Technical and Professional Expertise

• 2-3 years of experience in similar role
• High school certificate
• Customer-focused
• Time availability is required.
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to articulate and speak with clear voice
• Must have empathy with end users
• Good writing techniques (English)
• Good phone techniques (English)

Positions: 10

Roles & Responsibilities

• Provide technical oversight of the creation and maintenance of all networking configurations
• Provide day-to-day communication/network operation and maintenance
• Actively participate in Major inclident calls and troubleshoot Network related issues
• Configure, install, and troubleshoot Cisco routers, switches and various other network components SNMPv3 network monitoring applications
• Create/modify Microsoft Visio network diagrams
• Perform work tasks as assigned
• Assist with development and execution of test plans and supporting documentation of all network configuration changes, additions or revisions for customer approval before implementation
• Develop, maintain and analyze network architecture designs
• Monitor key system metrics to identify trends and analysis
• Design, develop, build, and test network engineering solutions as part of a team that introduces new technologies and/or improves existing technologies in compliance with established project management processes

Required Technical and Professional Expertise

• Subject matter expert in multivendor enterprise Datacenter and Remote Network
• Must have experience on below Networking technologies
• Cisco Nexus 9k, 7k, 5K, catalyst switches
• Cisco Routers ASR, ISR, cisco Meraki and WAN optimization products
• Aruba Wireless Controllers, Access-points and Airwave.
• Building heatmaps based on provided maps/layouts.
• Hands on experience various technologies such as routing protocols and technologies like BGP, OSPF, IP SLA, PBR
• Switching technologies like RSTP, LACP, VPC, VSS, FEX and Nexus 1000v
• Should have working experience in administering multiple Datacenters remotely.
• Should have sound administrative experience on firewalls like Juniper SRX, NSX and Palo Alto.
• Cisco ISE for NAC and identity management and Radius and TACACS server.
• Good understanding of ITIL based processes, handling and leading any P1 and P2 incident and complex changes within stringent SLA.
• Candidate with good troubleshooting in analyzing and isolating issues related to LAN, WAN, Wireless, Firewall, VPN.
•  A good team player can assist other team member in achieving team’s goal together and can assist other tracks as well in speedy resolution incident and problems.
• Strong experience with troubleshooting using protocol analyzers, complete understanding of Layer 2 switching and Layer 3 routing concepts
• Should have ability to maintain network performance and capacity issues and can advise customer in various service improvement plan.
• Knowledge of network documentation including network diagrams, configurations templates, SOP, technical presentations, capacity and uptime reports as required.
• Good exposure on Network monitoring, configuration, traffic analysis, network discovery and management tools.
• Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting
• Experience of working on ticketing systems (SNOW), understand ITIL framework
• Experience in representation in Change Advisory Board (CAB) meetings
• Experience of being able to highlight issues and solutions ·Experience of Handling Alerts From Pager Duty and Moogsoft tools.
• Experience in creating/managing dhcp scopes via bluecat.
• Strong verbal/written communication skills

Location: Andares Corporativo Piso 26. Blvd. Puerta de Hierro 5153, Col. Puerta de Hierro, C.P. 45116, Zapopan, Jal., Mexico.

Experience:  0 Months - 1 year exp / Basic training will be provided we will have Online Analytics and English test in the beginning.

Positions: 12

Roles & Responsibilities

• Answer incoming contacts in time and in a courteous, independent of the contact method and observing basic grammatical and etiquette rules.
  • Use technical resources and tools to support the client by answering questions and responding to client requirements. Guide the client, advising on potential resolutions, and playing a key role in overall client satisfaction.
• Log/Validate all incoming contacts as per process, in Service Now tool.
• Review, triage, respond, update and assign tickets within Service Now.
  • Apply basic and mandatory documentation to all cases handled, this includes ghost calls, follow ups and any other business as usual contact, which includes KB usage, template, attachments, and basic grammatical and etiquette rules.
  • Provide technical support over the phone, emails, chat, or self-service – incoming or outgoing – following the standard call/chat/email models and problem handing processes (scripted or not scripted), by performing valid and within scope troubleshoot documented within official Knowledge Base or found in official web pages – such as Microsoft - in all contacts handled. This includes using knowledge, technology, industry and/or services skills to identify possible issues and correct resolution to be applied.
  •  Route cases to appropriated level of support in case it is required either by process or by natural escalation of unsolvable/out of scope problem.
•  Verify and use Knowledge Base correctly and frequently.
• Major Incident reporting and documenting within GSC L1 scope and as per documented process.
• Adhere to Floor Policy and any applicable HCL policies, such as but not limited to: bonus, QA standards, Documentation Requirements, Shift Management or Escalation Process.
• Protect confidential and sensitive information and materials, by respecting security policies established within HCL.
• Follow assigned shift schedule with punctuality and responsibility as the GSC L1 support is based on time frames of support and failure to deliver the same as a great impact in SLRs and KPIs.
  • Advise of any possible delays or absences to leadership as soon as possible and thru any available contact method.
• Responsibility of delivery of basic GSC tasks, especially those related to SLR and KPIs, which might affect HCL contractual parameters, which include but are limited to taking calls, chats, answering emails, contacting end users, keeping up with updates sent to team, keeping customer attention levels, keeping quality levels, raising and solving tickets, providing troubleshoot within scope, using and following Knowledge Base.
• Document any process, knowledge, behavior, attitude gap to leadership thru official contact methods such as MS Teams and/or Email.
• Read and keep up with any news and updated delivered to team thru official contact methods such as MS Teams and Email.
• Delivery of assigned goals and objectives as per "My Appraisal" process within HCL, which should be built based of role responsibilities and project specific SLRs and KPIs.

Required Technical and Professional Expertise

• Graduate of Engineering / Technical Career

Location: Av. Vallarta 3298

Experience: 1 Year

Positions: 4

Roles & Responsibilities

• You are a passionate self-motivated individual who enjoys working in a high performing culture, ideally with prior experience in a similar role.
• HCL is looking for a Recent Graduate with below requirements:
  • If you have IT experience of 0 to 1 year and want to continue to grow in a solid company as a Datastage.
• You need to have knowledge in SQL  good command of English (B2 or higher)

Required Technical and Professional Expertise

• Graduate of Engineering / Technical Career

Location: Av. Vallarta 3298

Experience: 1 Year

Positions: 1

Roles & Responsibilities

• You are a passionate self-motivated individual who enjoys working in a high performing culture, ideally with prior experience in a similar role.
• HCL is looking for a Recent Graduate with below requirements:
  • If you have IT experience of 0 to 1 year and want to continue to grow in a solid company as a Datastage or Java Developer.
• You need to have knowledge in Java language (React or Java script is a plus). good command of English (B2 or higher)

Required Technical and Professional Expertise

• Graduate of Engineering / Technical Career