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HCLTech positioned as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing - Financial Planning and Analysis (FP&A) - Global, 2025
HCLTech positioned as a Leader in ISG Provider Lens™ Finance and Accounting Outsourcing - Invoice to Pay (I2P) - Global, 2025
In this report, ISG has assessed 60 companies based on comprehensive product and service offering, strong market presence and established competitive position and has positioned HCLTech as a Leader in ISG Provider Lens™ Agentic AI Development and Deployment Services - Global, 2025.
“HCLTech accelerates enterprise AI with its AI Force platform, enabling agent lifecycle management, multi-agent orchestration and rapid SDLC, ITOps and DPO gains. Backed by autonomous ITOps, protocol-led collaboration and consulting-led change management, it delivers measurable productivity and cost efficiencies at scale.” - Gowtham Sampath, Assistant Director and Principal Analyst
Key Strengths of HCLTech:
Enterprise-grade agentic platform: HCLTech’s AI Force platform supports agent lifecycle management, multiagent orchestration and integration with diverse data sources, models and enterprise systems. It includes prebuilt frameworks for SDLC, ITOps and DPO, enabling faster deployment and measurable productivity gains (for example, 25-30 percent in SDLC and 50-60 percent in legacy modernization).
Autonomous ITOps: HCLTech has deployed autonomous agents for ITOps across pharmaceutical and telecom clients, with 65 percent ticket automation and 90 percent RCA support. Its agentic workflows span InfraOps, ServiceDesk and NetOps, delivering 75 percent cost reduction and 99.9 percent uptime.
Protocol-led multiagent collaboration: HCLTech is an early contributor to MCP, A2A and MIT’s NANDA protocols. Its agents are designed for inter-agent communication, dynamic scaling and adaptive learning. This positions the provider well for decentralized agent ecosystems and cross-enterprise orchestration.
Consulting-led adoption and change management: The Journey to Value framework includes use case mapping, tooling strategy and benefit tracking. Roles such as GenAI Black Belts and Coaches drive contextual training and adoption. This approach has enabled large-scale rollouts, such as the implementation for over 1,500 users at USAA, resulting in a fivefold productivity improvement compared to the baseline.
In this report, ISG has assessed 60 companies based on comprehensive product and service offering, strong market presence and established competitive position and has positioned HCLTech as a Leader in ISG Provider Lens™ Agentic AI Development and Deployment Services - Global, 2025.
“HCLTech accelerates enterprise AI with its AI Force platform, enabling agent lifecycle management, multi-agent orchestration and rapid SDLC, ITOps and DPO gains. Backed by autonomous ITOps, protocol-led collaboration and consulting-led change management, it delivers measurable productivity and cost efficiencies at scale.” - Gowtham Sampath, Assistant Director and Principal Analyst
Key Strengths of HCLTech:
Enterprise-grade agentic platform: HCLTech’s AI Force platform supports agent lifecycle management, multiagent orchestration and integration with diverse data sources, models and enterprise systems. It includes prebuilt frameworks for SDLC, ITOps and DPO, enabling faster deployment and measurable productivity gains (for example, 25-30 percent in SDLC and 50-60 percent in legacy modernization).
Autonomous ITOps: HCLTech has deployed autonomous agents for ITOps across pharmaceutical and telecom clients, with 65 percent ticket automation and 90 percent RCA support. Its agentic workflows span InfraOps, ServiceDesk and NetOps, delivering 75 percent cost reduction and 99.9 percent uptime.
Protocol-led multiagent collaboration: HCLTech is an early contributor to MCP, A2A and MIT’s NANDA protocols. Its agents are designed for inter-agent communication, dynamic scaling and adaptive learning. This positions the provider well for decentralized agent ecosystems and cross-enterprise orchestration.
Consulting-led adoption and change management: The Journey to Value framework includes use case mapping, tooling strategy and benefit tracking. Roles such as GenAI Black Belts and Coaches drive contextual training and adoption. This approach has enabled large-scale rollouts, such as the implementation for over 1,500 users at USAA, resulting in a fivefold productivity improvement compared to the baseline.