Digital Workplace Experience & Customer Experience Consulting | HCLTech
Overview

Digital Workplace Experience and Consulting

HCLTech’s Workplace eXperience Consulting (WXC), a consulting practice within our business unit, complements our extensive technical know-how and provides clients with support in designing and delivering user-centric digital transformations that lead to improved workplace experiences (WX), benefits realization and ROI.

WXC focuses on designing and delivering user-centric WX that enable and empower employees to be engaged and productive as well as adopt new ways of working with the help of the tools introduced by digital workplace transformation initiatives.

Digital Workplace Experience and Consulting
Solutions

Our Consulting Offerings

Our consulting services support client journeys toward a user-centric workplace that puts employees and their experience at the center of their digital transformation initiatives.

User-centric foundations

Articulation of as-is and to-be baselining of experience and development of personas, archetypes and user-journeys

User-centric service design

Establishment of blueprints, processes and governance for user-centric services

User-centric change and adoption

Stakeholder analyses, change impact and readiness assessments and change and adoption strategies and plans

User-centric delivery direction

Representing client and user needs and aspirations in the delivery of technology transformations

Pathways to XLAs

Development of user-centric experience metrics to drive the quality and value provided by the service

Digital workplace experience office design

Alignment and establishment of the structure, processes and governance for a user-centric digital experience office

Our Consulting Offerings

Our consulting services support client journeys toward a user-centric workplace that puts employees and their experience at the center of their digital transformation initiatives.

WXC—Pathway to XLAs

Service experience is key to the value the service provides to its customers and the organization. Experience-level agreements aim to improve the quality and value of the experience the service delivers to the people using it and, ultimately, to the organization.

XLAs are clearly defined service experience benchmarks that reflect organizational goals and service aspirations of experience quality and value. They are developed collaboratively and are mutually agreed upon by the organization and the service provider, focusing on the continual improvement of the quality and experience provided by the service.

WXC’s consultancy offering supports clients through their journeys toward establishing a Balanced Experience Scorecard that integrates a curated selection of contractual and non-contractual service metrics (SLAs, KPIs and XLAs) for continual experience monitoring, improvement and innovation.

WXC—Pathway to XLAs
Talk to our experts
Talk to our experts

Talk to our experts

To successfully bring user-centric digital transformation into your organization, please write to us at wxc@hcl.com.