Digital Workplace Experience and Consulting
HCLTech’s Workplace eXperience Consulting (WXC), a consulting practice within our Digital Workplace business unit, complements our extensive technical know-how and provides clients with support in designing and delivering user-centric digital transformations that lead to improved workplace experiences (WX), benefits realization and ROI.
WXC focuses on designing and delivering user-centric WX that enable and empower employees to be engaged and productive as well as adopt new ways of working with the help of the tools introduced by digital workplace transformation initiatives.
Our Consulting Offerings
Our consulting services support client journeys toward a user-centric workplace that puts employees and their experience at the center of their digital transformation initiatives.
Articulation of as-is and to-be baselining of experience and development of personas, archetypes and user-journeys
User-centric service design
Establishment of blueprints, processes and governance for user-centric services
User-centric change and adoption
Stakeholder analyses, change impact and readiness assessments and change and adoption strategies and plans
User-centric delivery direction
Representing client and user needs and aspirations in the delivery of technology transformations
Pathways to XLAs
Development of user-centric experience metrics to drive the quality and value provided by the service
Digital workplace experience office design
Alignment and establishment of the structure, processes and governance for a user-centric digital experience office
WXC—Pathway to XLAs
Service experience is key to the value the service provides to its customers and the organization. Experience-level agreements aim to improve the quality and value of the experience the service delivers to the people using it and, ultimately, to the organization.
XLAs are clearly defined service experience benchmarks that reflect organizational goals and service aspirations of experience quality and value. They are developed collaboratively and are mutually agreed upon by the organization and the service provider, focusing on the continual improvement of the quality and experience provided by the service.
WXC’s consultancy offering supports clients through their journeys toward establishing a Balanced Experience Scorecard that integrates a curated selection of contractual and non-contractual service metrics (SLAs, KPIs and XLAs) for continual experience monitoring, improvement and innovation.