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HCL helped a leading German energy and utility provider undertake a successful cloud transformation journey with Salesforce. The client lacked a 360-degree view of customer information for their customer service team. Automated system operations, real-time visibility, and requisite integrations with internal systems and applications were not present. With the help of Salesforce HCL implemented a scalable architecture. This improved the efficiency of the customer service rep and resulted in a quick turnaround. The customer onboarding was smooth and communication was automated. Download the case study to know more.