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Optimizing Claims Processing and Document Management

Optimizing Claims Processing and Document Management

The client

One of the largest auto insurers of New Jersey


Auto Insurance

Area of engagement with HCL

Claims transformation


The claim files of clients were spread across multiple systems which needed to be consolidated and integrated into modern systems. Also Client wanted to grow market share and improve customer satisfaction through transformation.

Business Challenge

The client wanted to replace in-house claims, policy and billing systems with packaged applications.


  • Depth of Experience - Experience in both Personal & Commercial lines (including Workmen's Compensation) working with insurance companies across various Geos/regions

  • Talent Pool - Consultants with deep domain experience & a strong delivery arm with insurance industry expertise in helping customers transform their business

  • Harnessing the Value of Innovations – HCL’s repository of innovations encompasses Process Capability, Industry Leading Claims Business Processes across various LOBs, Analytics & mobile solutions and accelerators for data migration, legacy application decommissioning - All facilitating controlled delivery of solution with economic efficient and effective cost benefits

  • Partnerships - A strong partner ecosystem that brings the best of breed solutions