Enabling Smarter Customer Interactions

Balaji Ram, AVP & Head of Financial Services Australia & New Zealand, together with Scott Davidson, General Manager of Enterprise Application Services talked about how customer interactions are changing in the banking and financial services industry at the 8th Annual Technology & Innovation – the Future of Banking & Financial Services, Sydney. Find out what are the apparent shifts seen in the industry and how business can adapt to thrive in the current digital age through multi-channel customer engagements.