IT & Business Services

IT & Business Services

HCL IT and Business Services is proud to have been recognized as a global leader for our comprehensive suite of end-to-end offerings for business transformation as well as for our reputation in building the Digital Enterprise 4.0 ethic within and across the industries we operate in. Our strategy is underpinned by three pillars—Digital Foundation, Digital Business, and Digital Operations. Under Digital Operations, HCL helps enterprises address the changing business paradigm with integrated IT ops, Cybersecurity Fusion Centers, and process operations. While, through digital consulting, applications, insights, and the IoTWoRKS™ division, HCL enables Digital Businesses. Hybrid cloud, digital workplace, nextgen network, unified service management, and cybersecurity and GRC services constitute the Digital Foundation of the transformation we bring to our customers.

Here are some of our recent recognitions by leading analyst relations firms from around the globe:

HCL Positioned as a Leader in Avasant’s Utilities Digital Services RadarView™ 2020-2021

April 2020
The Utilities industry is in flux due to ever-increasing environmental and sustainability concerns, stringent regulations, and rapid evolution of technology. The impact of these external drivers is accentuated due to fundamental shifts in consumer expectations. This makes it imperative for the industry to adopt digital to offer better customer experience and be future-ready.

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Utilities
HCL positioned as a Leader in Avasant’s Airlines & Airports Digital Services RADARVIEW™ 2019

April 2020
Airlines and Airports are in the midst of several fundamental changes. Traditional markets are plateauing and there is an urgent need to identify new growth avenues. At the same time, there is increased awareness about sustainability and the threat of cybersecurity. Thus, it has become imperative for stakeholders to quickly evolve their business and operating models to align with new customer expectations and to be future-ready.

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Airport
HCL positioned as a Leader in Everest Group’s “Application and Digital Service in Banking – Services PEAK Matrix TM Assessment 2020

February 2019
Everest Group recently released its report titled “Application and Digital Service in Banking – Services PEAK MatrixTM Assessment 2020. “ This report analyses the changing dynamics of application and digital services in banking and assesses service providers across key dimensions.  

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Banking Services
HCL positioned as a Leader in Everest Group’s Talent Readiness for Next- Gen IT Services PEAK Matrix® Assessment 2020

January 2020
With rapid adoption of digital technologies, war for talent is expected to accelerate for next-generation technology areas. As talent becomes a key determinant of success, the need for a hyper-productive , multi-skilled and diverse talent pool has become critical.

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High Res Peak
HCL Positioned as a Leader in Everest Group Enterprise Platform IT Services in BFS PEAK Matrix™ Assessment 2019

October 2019
Everest Group recently released its report titled "Enterprise Platform IT Services in BFS PEAK MatrixTM Assessment 2019, Modernization at Speed and Scale. This report analyzes the changing dynamics of the enterprise platform IT services in BFS landscape and assesses service providers across several key dimensions. Based on the analysis, HCL Technologies emerged as a Leader in the assessment.

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Leader in Everest Group Enterprise
HCL Positioned as a Leader and Star Performer in Everest Group Banking Business Process Services PEAK Matrix™ Assessment 2019

August 2019
As per the report, HCL was able to strengthen its presence in Europe and Asia Pacific by signing new contracts in the regions, enabling it to capture high growth.

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Peak Matrix
HCL recognized as a Leader in the Everest Group PEAK Matrix™: L&P Insurance Digital PEAK Matrix™ Assessment 2019

March 2019
HCL recognized as a Leader in the Everest Group PEAK Matrix™: L&P Insurance Digital PEAK Matrix™ Assessment 2019. As part of this report, Everest Group classified 10 service providers on the Everest Group PEAK Matrix™ for L&P Insurance digital services into Leaders, Major Contenders and Aspirants.

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L&P Insurance Digital PEAK Matrix

HCL rated in High Performers for HfS Blueprint grid for Digital Marketing Operations

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HCL has been recognized as a Leader in ISG Provider Lens™ Archetype Report for Finance & Accounting (F&A) Digital Outsourcing Services

October 2020
With evolving buyers’ needs, finance and accounting outsourcing (FAO) services are maturing. As the expectations of buyers are rapidly increasing, the nature of engagements is evolving from a transactional type to a strategic function.

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Digital Outsourcing Services
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – Service Design and Transition, US 2020

May 2020
This quadrant addresses the areas of IT service design and service transition into operations. This set of processes bridge the gap between the IT consumer and the operations teams that ensure stable delivery.

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Service Design
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – Service Operation and Delivery, US 2020

May 2020
This quadrant addresses the area of IT service operations and the processes required to deliver them the clients. Service operations is the area of classic ITSM processes needed to deliver defined IT services to clients in a robust manner.

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Service Operation
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – System Integrators for ServiceNow Products, US 2020

May 2020
This quadrant compares companies that support clients in building and implementing SIAM/ITSM solutions with ServiceNow products as the foundation. The offerings range from assessments to design and implementation consulting to full-scale implementation and operational services.

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System Intigration
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – Business Value Service Management, US 2020

This quadrant covers outbound (IT customer oriented) and forward looking strategic processes, of ITSM and more general management issues. Understanding a client’s demand, while designing, building and managing a service portfolio, is at the heart of this quadrant.

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Business Value
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – Service Operation and Delivery, Germany 2020

May 2020
This quadrant report is relevant for German enterprises of all sizes and across all industries to evaluate the tools that automate the execution of operational, event-driven IT processes.

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Service Operation
HCL has been recognized as a Leader in ISG Provider Lens™ Research Quadrant for SIAM / ITSM – Service Design and Transition, Germany 2020

May 2020
This quadrant report is relevant to German enterprises of all sizes and across all industries evaluating vendors for their capabilities in automating service design and transition processes, such as change and service continuity management.

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Service Design Transition