The Utilities industry is in flux due to ever-increasing environmental and sustainability concerns, stringent regulations, and rapid evolution of technology. The impact of these external drivers is accentuated due to fundamental shifts in consumer expectations. This makes it imperative for the industry to adopt digital to offer better customer experience and be future-ready.
Airlines and Airports are in the midst of several fundamental changes. Traditional markets are plateauing and there is an urgent need to identify new growth avenues. At the same time, there is increased awareness about sustainability and the threat of cybersecurity. Thus, it has become imperative for stakeholders to quickly evolve their business and operating models to align with new customer expectations and to be future-ready.
Everest Group recently released its report titled “Application and Digital Service in Banking – Services PEAK MatrixTM Assessment 2020. “ This report analyses the changing dynamics of application and digital services in banking and assesses service providers across key dimensions.
With rapid adoption of digital technologies, war for talent is expected to accelerate for next-generation technology areas. As talent becomes a key determinant of success, the need for a hyper-productive , multi-skilled and diverse talent pool has become critical.
Everest Group recently released its report titled "Enterprise Platform IT Services in BFS PEAK MatrixTM Assessment 2019, Modernization at Speed and Scale. This report analyzes the changing dynamics of the enterprise platform IT services in BFS landscape and assesses service providers across several key dimensions. Based on the analysis, HCL Technologies emerged as a Leader in the assessment.
As per the report, HCL was able to strengthen its presence in Europe and Asia Pacific by signing new contracts in the regions, enabling it to capture high growth.
HCL recognized as a Leader in the Everest Group PEAK Matrix™: L&P Insurance Digital PEAK Matrix™ Assessment 2019. As part of this report, Everest Group classified 10 service providers on the Everest Group PEAK Matrix™ for L&P Insurance digital services into Leaders, Major Contenders and Aspirants.
HCL rated in High Performers for HfS Blueprint grid for Digital Marketing OperationsRead more
With evolving buyers’ needs, finance and accounting outsourcing (FAO) services are maturing. As the expectations of buyers are rapidly increasing, the nature of engagements is evolving from a transactional type to a strategic function.
This quadrant addresses the areas of IT service design and service transition into operations. This set of processes bridge the gap between the IT consumer and the operations teams that ensure stable delivery.
This quadrant addresses the area of IT service operations and the processes required to deliver them the clients. Service operations is the area of classic ITSM processes needed to deliver defined IT services to clients in a robust manner.
This quadrant compares companies that support clients in building and implementing SIAM/ITSM solutions with ServiceNow products as the foundation. The offerings range from assessments to design and implementation consulting to full-scale implementation and operational services.
This quadrant covers outbound (IT customer oriented) and forward looking strategic processes, of ITSM and more general management issues. Understanding a client’s demand, while designing, building and managing a service portfolio, is at the heart of this quadrant.Read more
This quadrant report is relevant for German enterprises of all sizes and across all industries to evaluate the tools that automate the execution of operational, event-driven IT processes.
This quadrant report is relevant to German enterprises of all sizes and across all industries evaluating vendors for their capabilities in automating service design and transition processes, such as change and service continuity management.