Exclusive Report

Overview

Today, HCLTech is uniquely positioned to offer an integrated portfolio of offerings to build resilient enterprises for the coming decade of technology-driven disruption. Our unique blend of capabilities, backed by our success in building resilient enterprises, firmly positions us as one of the most reliable partners in the IT services sector.

Leading industry analyst firms like Gartner, Forrester, IDC, Everest, Avasant , HFS , Zinnov and many more recognize our continuous strategic evolution and deep-rooted strength in technology. Year-on-year, they have rated HCLTech as a leader in a range of specialized capability areas across service lines and industries. Take a peek at what analysts are saying about us today, where we stand on their competitive assessments, and why we are the go-to partner for enterprises seeking accelerated growth.

Exclusive Analyst Reports

HCLTech named a CX Star Performer in ISG Star of Excellence™ for ServiceNow Ecosystem Partners

May 2025
HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for ServiceNow Ecosystem Partners, significantly surpassing the industry average of 75.5.

HCLTech named a CX Star Performer in ISG Star of Excellence™ for GenAI services

April 2025
HCLTech achieved an impressive Customer Experience (CX) score of 95 for GenAI services in the ISG Star of Excellence™. We significantly surpassed the industry average of 74.7. This recognition stands as a testament to our unwavering commitment to excellence and customer satisfaction.

HCLTech named a CX Star Performer in ISG Star of Excellence™ for Contact Centre – Customer Experience Services

March 2025
HCLTech achieved an impressive Customer Experience (CX) score of 95 for Contact Centre – Customer Experience Services in the ISG Star of Excellence™. We significantly surpassed the industry average of 80.9.

HCLTech named a CX Star Performer in ISG Star of Excellence™ for Future of Work Services

March 2025
HCLTech achieved an industry-leading Customer Experience (CX) score of 95 for Future of Work Services, significantly surpassing the industry average of 75.3.

HCLTech AI Force: Scalable, modular and backed by proven AI expertise

January 2025
This report by TBR highlights notable features of HCLTech’s AI Force Platform. AI Force is a GenAI-powered platform that infuses intelligence across every phase of the development and operations life cycles.