Analyst Firm Name
ISG
HCLTech positioned as Leader in ISG Provider Lens™ - Power and Utilities Industry - Services and Solutions 2024, North America

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HCLTech wins ISG Star of Excellence™ Award for Universal BPO

Networks |

HCLTech recognized as a Customers’ Choice in 2025 Gartner® Peer Insights™ Voice of the Customer for Managed Network Services

ISG assessed 100 companies in its ISG Provider Lens™ Power and Utilities Industry - Services and Solutions 2024 study and has recognized HCLTech as a Leader in Next-Gen IT Services, Grid Modernization, Enterprise Asset Management (EAM) and Customer Information Systems (CIS) and Customer Experience (CX) quadrants.

HCLTech received an impressive CX score of 85.1 from its enterprise clients through ISG Star of Excellence™ surveys, surpassing the industry average of 79.83.

Key Highlights of the report:

Next-Gen IT Services: HCLTech drives its next-generation IT capabilities through its focus on digital, cloud, and IT/OT convergence programs, delivering business outcomes for companies in the power and utilities industry.

Next-Gen IT Services

Grid Modernization: HCLTech’s grid modernization solution portfolio is rapidly expanding, driven by robust engineering capabilities and a growing client base.

Grid Modernization:

Enterprise Asset Management (EAM): HCLTech’s engineering, industry and domain expertise and deep relationships with IBM, SAP and Microsoft make its asset management solutions robust and flexible.

Enterprise Asset Management (EAM

Customer Information Systems (CIS) and Customer Experience (CX): With deep industry and domain expertise, HCLTech develops technology offerings that integrate advanced AI innovations into CX solutions. This is further enhanced by its focused UVision strategy, driving differentiated solutions.

Customer Information Systems (CIS) and Customer Experience (CX)

ISG assessed 100 companies in its ISG Provider Lens™ Power and Utilities Industry - Services and Solutions 2024 study and has recognized HCLTech as a Leader in Next-Gen IT Services, Grid Modernization, Enterprise Asset Management (EAM) and Customer Information Systems (CIS) and Customer Experience (CX) quadrants.

HCLTech received an impressive CX score of 85.1 from its enterprise clients through ISG Star of Excellence™ surveys, surpassing the industry average of 79.83.

Key Highlights of the report:

Next-Gen IT Services: HCLTech drives its next-generation IT capabilities through its focus on digital, cloud, and IT/OT convergence programs, delivering business outcomes for companies in the power and utilities industry.

Next-Gen IT Services

Grid Modernization: HCLTech’s grid modernization solution portfolio is rapidly expanding, driven by robust engineering capabilities and a growing client base.

Grid Modernization:

Enterprise Asset Management (EAM): HCLTech’s engineering, industry and domain expertise and deep relationships with IBM, SAP and Microsoft make its asset management solutions robust and flexible.

Enterprise Asset Management (EAM

Customer Information Systems (CIS) and Customer Experience (CX): With deep industry and domain expertise, HCLTech develops technology offerings that integrate advanced AI innovations into CX solutions. This is further enhanced by its focused UVision strategy, driving differentiated solutions.

Customer Information Systems (CIS) and Customer Experience (CX)
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