Overview
Today’s service providers are confronted by radical changes to their business environment, and while they have been largely working to create leaner operations, the mechanics of doing business has changed over the years leading to transformations in the business model. CSPs are fast transforming themselves from a legacy communication service provider to an IP broadband, cloud and IT platform provider with greater focus on a business segment. The traditional services would now contribute to roughly 38% of the total business and the focus would be more on the next gen services which would include hi-speed internet, wireless, OTT/IPTV, IoT, hosted VoIP among others. Every wave of innovation gives opportunities to rebalance strategies. The CSPs should adopt a four pronged strategy to regain the market position.
‘Born Digital’ telecom organizations are not restricted by legacy technology and business process, and are disrupting traditional business models through innovations in customer experience and engagement, service management and delivery, and product structure. On the other hand, traditional Telecommunication Services Providers - given the complexity of their estates - are finding it difficult to make the tectonic shift because not all of them are invested across the maturity curve to improve their connectedness with the business ecosystem. HCLTech’s end-to-end solutions framework is a comprehensive approach to increase efficiency, drive cost reductions and foster innovation.
Business segments
Communication Service Provider (CSP) industry is valued at around $3 trillion. CSP Industry is wide and includes service providers offering Telecommunications carrier, content and applications service provider, cable service provider, satellite broadcasting operator, and cloud communications service provider. Some of the renowned players in the industry are AT&T, T-Mobile, Verizon, Comcast, Time Warner to name a few.
The major trends in the Industry include Cloud and Customer experience. Telcos have already made investments to the tune of $200-300 Bn in Cloud. This reflects Telcos’ urgency to embrace the new technology and subsequently offer both private and public Cloud services. In the area of Customer Experience, organizations are striving to harness the potential of IoT (internet of things) and expand to adjacent service spaces.
Learn how HCLTech helped a client set up an architecture for handling a large data set along with a virtual dashboard for real-time operational analytics and reporting.
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At present, development of services on core networks (legacy) and modernization of existing platforms poses a significant challenge. The speed at which spectrum has evolved from 2G to 4G, necessitated the Telcos to overhaul their infrastructure rapidly. At the same time, the struggle to capture new customers as well as retain existing ones remains the top priority for Telecom players in this hyper-competitive ecosystem.
On the other hand, it is important to understand that Telecom Industry is asset-intensive with multiple manufacturers and operators at play. The focus, therefore, is on interoperability to mitigate the challenges presented by network heterogeneity. However, achieving interoperability is in itself a daunting task. Consequently, OEMs are transitioning from a hardware-defined layer to a software-defined one to ensure enhanced functionality.
Learn how HCLTech‘s Intelligence Sustenance Engineering (ISE) solution helped a leading equipment manufacturer improve productivity by 4.5%
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Rapid technological advances, intense competition, shrinking product lifecycles and cost pressures are some of the trends posing challenges to the Independent Software Vendors (ISVs).
While ISVs have been using the traditional on-premise model, the evolution of the cloud and the emergence of enterprise friendly delivery models are now compelling them to take a serious re-look at their overall strategy.
Impact on costs, faster time-to-market and bringing innovation are the major challenges faced by ISVs
Learn how HCLTech transformed the regression testing cycle of client and saved USD 2million.
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Communication Service Provider (CSP) industry is valued at around $3 trillion. CSP Industry is wide and includes service providers offering Telecommunications carrier, content and applications service provider, cable service provider, satellite broadcasting operator, and cloud communications service provider. Some of the renowned players in the industry are AT&T, T-Mobile, Verizon, Comcast, Time Warner to name a few.
The major trends in the Industry include Cloud and Customer experience. Telcos have already made investments to the tune of $200-300 Bn in Cloud. This reflects Telcos’ urgency to embrace the new technology and subsequently offer both private and public Cloud services. In the area of Customer Experience, organizations are striving to harness the potential of IoT (internet of things) and expand to adjacent service spaces.
Learn how HCLTech helped a client set up an architecture for handling a large data set along with a virtual dashboard for real-time operational analytics and reporting.
Download Case Study
Services
Our Digital & Analytics services helps design and build key platform components of customers’ Digital-Technology-Footprint ™ to power the Digital transformation journey. Read More
At IoT WoRKSTM, we help create entirely new services that deliver measurable business outcomes. These experience will have an increasing role in differentiating enterprises and enable them to become a 21st century enterprise.Read More
Our Applications business is structured around 11 integrated horizontal capabilities, allowing us to offer clients a full lifecycle of systems integration consulting services and a unified approach to developing the right solutions for their business needs. Read More
Our Infrastructure Management Services has some of the most impressive credentials in the IT Vendor landscape. We have not only executed complex global IT transformation exercises but also helped run efficient IT services for more than 300 of the world’s leading companies.Read More
We are one of the world’s leading and fastest growing global engineering services provider. From product blueprinting to support, from software or hardware to mechanical, we work with more than half of the top 100 R&D engineering companies across the world. Read More
Solutions
Client Success
Ecosystem of Partners
VMware
Intel
PTC
Servicenow
Amazon
