“Bespoke”- HCLTech’s AI powered Agent Workspace | HCLTech

Improve agent experience to transform total customer experience

Investing in the right contact center technology is equivalent to investing in your agents, but it’s only half the battle. To deliver excellent customer service, agents must be equipped with rightly designed tools that reduce their overload to execute their goals, mainly driven by switching between screens and applications to find the relevant information to engage with the customer.

Download this brochure to learn how Bespoke, our next-generation agent workspace, elevates agent experience by empowering them to drive valuable customer conversations with:

  • A single pane of glass view
  • Simplistic agent workspace design
  • Rich customer insights
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