HCLTech Advantage Experience for healthcare service providers is a digital communication platform that effectively connects with patients through a reliable, consistent and experience-based solution. It enables the service provider to host a portal that both patients and healthcare professionals can use. Hyper-personalization, content-managed brand sites and analytics-driven targeted marketing are some key capabilities that users will experience. In addition, it will also offer digitization of back-end processes, integration with hospital management systems and collaboration capabilities for users.

Challenges addressed

• Healthcare professionals prefer exclusive networking forums
• Messaging misalignment
• Complex medical scenarios and treatment outcomes