Health plans face mounting pressure to improve member satisfaction, reduce inefficiencies and adapt to evolving regulations. Despite widespread recognition of the need for better experiences, fragmented systems hinder progress. HCLTech’s Total Experience solution addresses this by unifying interactions across members, providers, brokers and employees into a seamless, intelligent ecosystem.

The solution tackles these challenges by connecting siloed systems and enabling real-time data flow across the care journey. It empowers teams with shared visibility, allowing faster resolution of member issues and more coordinated service delivery. By embedding intelligence into every touchpoint, it ensures that experiences are not only consistent but also contextually relevant, driving both operational efficiency and member loyalty.