Company description / JD introduction

We are HCLTech, one of the fastest-growing large tech companies in the world and home to more than 226,600 people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, Cloud and AI.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Your Role & Responsibilities

We seek a Salesforce Service Cloud Engineer who is process-savvy, customer-obsessed, and automation-driven to uplift customer service capabilities for the Vaisala GCC team.

Responsibilities

• Configure Service Cloud (Email-to-Case/Web-to-Case, routing, auto-responses)
• Build Apex/LWC solutions; optimize Lightning App Builder layouts
• Manage Knowledge with Einstein Article Recommendations
• Configure Omnichannel/Presence; implement chat and telephony
• Integrate with third-party apps (e.g., Questback, Gainsight)
• Drive unit/integration/UAT testing and documentation

Qualifications & Experience

Minimum Requirements

• Salesforce Admin + Service Cloud Consultant certifications
• 5–10 yrs Service Cloud solution engineering; strong flows/processes
• Excellent English communication; Agile/Jira experience

Desired Qualifications

• Experience Cloud exposure; Agentforce familiarity
• Secure development and DevOps best practices awareness

How You’ll Grow

Role offers certifications sponsorship, global collaboration, and growth into Solution Architect tracks.

Why Us

• Chennai is a vibrant engineering hub with strong integration and cloud communities
• We are one of the fastest-growing large tech companies (offices in 60 countries; 226,600 employees)
• 167 nationalities represented; work with global colleagues
• Virtual-first flexibility and strong work-life integration
• Career development at every level; comprehensive benefits
• Certified Great Place to Work and Top Employer in 26 countries

Equality & Opportunity for All

Representing 167 nationalities across the globe, we pride ourselves on being an equal opportunity employer...