Position Number : KTGG202506

Main Skills:

• Customer service experience in Japanese
• Strong soft skills particularly in writing with ownership, and problem solving skills
• HTML /JS/CSS knowledge
• Capability to understand the Japanese business culture and various technologies in the Japanese customers apply
• Online Ad Ops experience (Not mandatory).
• Experience in Ad server platform products like Ad Manager/DFP, Ad Sense, Ad Exchange, Google Tag Manager (Not mandatory).

Details:

Responsibilities:

• Support Customer queries, Investigate and troubleshoot the issues during usage of the advertisement tool
• Troubleshoot html, css and javascript code page implementation
• Maintain high CSAT through accurate troubleshooting & excellent customer service skills
• Provide a technical support to clients via only email
• Follow the workflow & adhere to SLAs such as Quality & efficiency

Minimum Qualification:

• BtoC, BtoB support
• Minimum : 12 months experience
• Web Development
• Minimum : write/read code(HTML/JS/CSS)
• B.E/B Tech (CS/IT), BCA or BSc comp