Building a sustainable healthcare capability center
The Overview
Our client, a leading healthcare technology company, is focused on transforming patient care through innovative, data-driven digital solutions.
The Challenge
Digital transformation has become a strategic necessity in a rapidly evolving healthcare landscape. Our client recognized the need to enhance internal delivery capabilities across application development, transformation services and BPO operations to keep pace with changing technologies and market demands. At the same time, they sought to control operational costs, modernize legacy processes and align workforce skills with emerging digital and compliance requirements, creating a scalable, future-ready delivery model to support their long-term growth vision.
The Objective
Laying the foundation for a scalable, inhouse healthcare capability ecosystem
- Establish a captive capability center in India
- Build strong internal capabilities across application development, transformation services and BPO
The Solution
Implementing an assisted build-out model to establish efficient, future-ready delivery centers
To address the client’s need for stronger delivery capabilities, optimized costs and future-ready talent, HCLTech designed a comprehensive solution built on the assisted build-out model. The goal was to create scalable, efficient capability centers that could evolve with the healthcare industry’s digital transformation demands.
- We began by designing and operationalizing state-of-the-art capability centers in Chennai and Hyderabad, equipped with standardized processes, strong governance and a scalable delivery framework. Drawing on our deep domain and technology expertise, we established robust capabilities across:
- Pega and Java full-stack development
- Application development and support (AD/ASM)
- Healthcare domain services and BPO
- Transformation and IT infrastructure services
- Talent transition and managed services
- To ensure a smooth and disruption-free transition, HCLTech executed a phased resource migration plan. This approach struck a balance between speed and stability, ensuring operational continuity throughout the transformation journey.
- HCLTech continued to drive sustained operations, focusing on capability expansion, workforce upskilling and continuous process optimization. This strengthened the client’s internal delivery model and established a sustainable, future-ready ecosystem to support long-term digital transformation.
The Impact
Driving cost efficiency, digital maturity and sustainable growth through transformative operations
- We enabled rapid ramp-up of technology talent within tight timelines, ensuring uninterrupted delivery and faster time to value
- Achieved up to 40% cost savings through improved efficiency, optimized processes and productivity gains
- Established a scalable, sustainable delivery ecosystem supporting the client’s long-term digital transformation and innovation goals
Through this strategic partnership, HCLTech empowered the client to build a future-ready, cost-efficient and digitally advanced capability ecosystem, laying a strong foundation for continuous innovation and growth in healthcare technology.
