Driving customer satisfaction for an European electric utility company | HCLTech
Driving customer satisfaction for a European electric utility company

The client is Europe's largest operator of energy networks and energy infrastructure and one of the world's largest electric utility service providers. Our client faced multiple challenges onboarding customers on the B2C platform due to poor website health. Our client was looking for digital transformation opportunities to expand its customer base and improve customer satisfaction through enhanced experience. They chose HCLTech as their transformation partner for our extensive experience in providing scalable, fully integrated digital solutions that deliver next-level results.