Elevated customer experience with modern mortgage origination platform | HCLTech
Engineering Case Study

A leading European bank collaborated with HCLTech to build a modern mortgage sales platform owing to issues faced in the legacy application. To resolve the client's business problem, HCLTech conducted detailed requirement-gathering sessions with the bank's stakeholders to identify the exact requirements and the future business strategy. The envisioned solution was aimed at improving customer experience throughout the loan origination journey by automating several processes.

Solution benefits

  • Reduced cost of mortgage origination
  • Improved customer satisfaction
  • Introduction of multi-channel capabilities

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