Footwear brand adapt faster with smarter change management support
Overview
A global footwear manufacturer sought a dedicated team, distinct from its IT PMO, to drive strategic initiatives and keep pace with evolving industry demands and digital-age customer needs. The company required a technology partner to support the establishment of a robust transformation office, ensuring readiness for future growth. We stepped in as a trusted technology partner, providing end-to-end support to facilitate the seamless setup and operationalization of this critical new function.
The Challenge
The company had launched a new transformation effort but lacked the internal experience to achieve optimal outcomes. Seasoned PMO or IT individuals were leading business and operational initiatives without the specific expertise needed for full-scale operational transformation. Business team members had little to no experience with the people's impact and mechanics of a transformation office. The client needed support in architecting a true transformation office with integrated change management capabilities to navigate organizational impacts and to effectively manage and prioritize multiple initiatives while reducing costs and improving revenue quality.
The Solution
We established a dedicated transformation office with embedded change management capabilities to drive sustained execution.
- Developed a robust framework for prioritizing initiatives and ensuring end-to-end support
- Created various tools and templates to aid the transformation office team in managing initiatives
- Designed key project management deliverables for effective execution
- Established a comprehensive communication plan outlining stakeholder interaction cadences
- Crafted a transformation office playbook serving as a reference for operations
- Conducted change management workshops to educate the team on methodologies
- Reviewed the change management plan for the first major project and implemented a future evaluation template
The Impact
The transformation office became a strategic asset delivering significant outcomes:
- The new framework enabled better evaluation and scaling of multiple initiatives
- Achieved multi-million dollar cost savings across the organization
- Projected a $500 million cost reduction over five years from the first major project
- Enhanced the team's understanding of change management methodologies
- Improved the ability to manage multiple initiatives concurrently
Beyond the Numbers
This engagement extended beyond simply setting up a new department; it instilled a culture of strategic execution and adaptive change within the organization. By providing the essential framework, tools and expertise in change management, we empowered the footwear manufacturer to proactively manage its transformation journey. This foundational shift ensures sustained productivity gains and positions the client for agile responses to market dynamics, securing long-term growth and competitiveness.
Celebrating Success
Our collaboration laid the groundwork for the client to drive efficient and impactful organizational change, ultimately enhancing the Total Experience for both employees navigating new processes and customers benefiting from optimized operations. By helping the client adopt a structured approach to transformation, we enabled the organization to align initiatives, scale innovation and strengthen its ability to adapt to market dynamics.
This approach reflects broader trends highlighted in the Blueprint to Total Experience report, which shows that 43% of organizations are creating new business models, products and services around experience, while 41% are using automation to assess and report on organizational agility. These outcomes underscore how a tailored transformation strategy can empower organizations to innovate faster and achieve measurable business results that drive long-term success.
