• Fragmented ecosystem with 30+ systems across 20+ teams
• Heavy reliance on manual processes (14 out of 24 steps are manual)
• 80+ clicks per transaction, leading to inefficiency
• Legacy SAP ECC interface (2004 UI) impacting user experience
• Zero automation in workflows
• High backlog and delayed turnaround times
• Lack of real-time tracking and visibility

These challenges resulted in reduced productivity and increased operational delays.

• Digitize and streamline MRB workflows
• Reduce manual effort and dependency
• Improve turnaround time (TAT)
• Enable real-time tracking and visibility
• Enhance user experience through modern UI
• Introducing automation and reducing process complexity
• Align systems under a “One Company” unified approach

HCLTech implemented a SAP Fiori-based digital solution to modernize MRB processes:

• Developed a modern, intuitive UI replacing SAP ECC
• Enabled workflow automation, reducing manual steps
• Integrated multiple systems into a centralized platform
• Introduced real-time dashboards for tracking and decision-making
• Provided a mobile-ready interface for better accessibility
• Implemented automation for task completion and approvals
• Enhanced search functionality and prioritization via the command center dashboard

• 90% reduction in backlog within the first year
• 5-day reduction in turnaround time (TAT)
• Significant improvement in process visibility

• 75% reduction in clicks
• 40% reduction in manual steps
• 25%+ increase in automation
• 10% overall efficiency gain

• Improved productivity and faster processing
• Reduced rework and errors through automation
• Scalable and future-ready system

• 60% efficiency gain through UI/UX upgrades
• 90% First Pass Yield (FPY) via templating
• 70% reduction in rework/turnbacks
• 15% improvement in processing efficiency