ElasticOps | HCLTech

Disrupting markets, creating new revenue channels, differentiating value propositions, and exploring innovative ways to reach the customer are just some of the many business benefits of moving to the cloud. However, the journey does not end there. Efficient management of the cloud environment is extremely crucial to realize the its true benefits of this move.

ElasticOps is an Artificial Intelligence-driven technology operations that uses smart algorithms to provide zero-touch automation of tasks and processes. It brings the power of AI, Autonomics and Orchestration to simplify IT and business operations.

By implementing industry recommended best practices to maintain cloud infrastructure, HCLTech ElasticOps simplifies cloud operations, safeguards the cloud environment from threats and reduces operational overheads. It performs all the heavy lifting and unburdens you from unpredictable monthly costs.

ElasticOps Suite

HCLTech ElasticOps provides an integrated and customized suite of services to achieve enterprise class scalability, performance and availability with a focus on innovation.

HCLTech ElasticOps

NLP and AI-powered zero-touch automation remediation
Machine Learning enabled collaboration and algorithm driven event correlation
Proactive hybrid cloud management life cycle
Algorithm based near real-time reporting and analytics
End-to-end business and IT process automation across the stack
Scalable architecture, tools and resources
Strong process and compliance

Benefits

HCLTech’s certified resources with an in-depth understanding and proven track record of delivering cloud solutions-specifically positioned to design, execute and manage a comprehensive cloud strategy-can help customers realize various short term and long-term benefits such as:

Fast time-to-value
(plug-and-play
framework)
Scale up/down as per
business requirements
Flexible pay per use
pricing
End-to-end visibility and
automation
Unified reporting
Catalogue based
easy-to-consume
deployment model
Predictive analytics
based FinOps to
optimize cloud spend
Flexible Services
Windows &
Customizable SLA's
Scalable Delivery
Model

AI Enabled Operations & Automation Framework

Sensors
Cloud Native
Servers
Hybrid Cloud
Networks
Devices
Storage
Application

Business Process
Applications
Infrastructure
Things

Key partners

Cloud Services Provider

OS and Application
Network and Voice
Automation
Operations ML
ITSM
Application Performance
Reporting
Capacity Management
Log Analytics

Service Level Agreements

ElasticOps services are provided with the following service levels. These service levels are measured and reported on a monthly basis.

Tiered SLAs offered depending upon the client requirements, architecture and business need:

Each of these standard SLAs have the following assured service levels:

Category of service

Incident Response
Time to Respond

Priority 1 : 15 minutes

Priority 2 : 30 minutes

Priority 3 : 2 hours

Priority 4 : 4 hours

Category of service

Incident Resolution
Time to Respond

Priority 1 : 2 hours

Priority 2 : 6 hours

Priority 3 : 2 business days

Priority 4 : 3 business days