Disrupting markets, creating new revenue channels, differentiating value propositions, and exploring innovative ways to reach the customer are just some of the many business benefits of moving to the cloud. However, the journey does not end there. Efficient management of the cloud environment is extremely crucial to realize the its true benefits of this move.

ElasticOps is an Artificial Intelligence-driven technology operations that uses smart algorithms to provide zero-touch automation of tasks and processes. It brings the power of AI, Autonomics and Orchestration to simplify IT and business operations.

By implementing industry recommended best practices to maintain cloud infrastructure, HCL ElasticOps simplifies cloud operations, safeguards the cloud environment from threats and reduces operational overheads. It performs all the heavy lifting and unburdens you from unpredictable monthly costs.

ElasticOps Suite

HCL ElasticOps provides an integrated and customized suite of services to achieve enterprise class scalability, performance and availability with a focus on innovation.

HCL ElasticOps

  • NLP and AI-powered zero-touch automation remediation

  • Machine Learning enabled collaboration and algorithm driven event correlation

  • Proactive hybrid cloud management life cycle

  • Algorithm based near real-time reporting and analytics

  • End-to-end business and IT process automation across the stack

  • Scalable architecture, tools and resources

  • Strong process and compliance


HCL’s certified resources with an in-depth understanding and proven track record of delivering cloud solutions-specifically positioned to design, execute and manage a comprehensive cloud strategy-can help customers realize various short term and long-term benefits such as:

  • Fast time-to-value
  • Scale up/down as per
    business requirements
  • Flexible pay per use
  • End-to-end visibility and
  • Unified reporting
  • Catalogue based
    deployment model
  • Predictive analytics
    based FinOps to
    optimize cloud spend
  • Flexible Services
    Windows &
    Customizable SLA's
  • Scalable Delivery

AI Enabled Operations & Automation Framework

  • Sensors
  • Cloud Native
  • Servers
  • Hybrid Cloud
  • Networks
  • Devices
  • Storage
  • Application
  • Business Process
  • Applications
  • Infrastructure
  • Things


  • Cloud Services Provider

  • OS and Application

  • Network and Voice

  • Automation

  • Operations ML

  • ITSM

  • Application Performance

  • Reporting

  • Capacity Management

  • Log Analytics

Service Level Agreements

ElasticOps services are provided with the following service levels. These service levels are measured and reported on a monthly basis.

Tiered SLAs offered depending upon the client requirements, architecture and business need:

Each of these standard SLAs have the following assured service levels:

  • Category of service

    Incident Resolution

  • Time to Respond

    Priority 1 : 15 minutes

    Priority 2 : 30 minutes

    Priority 3 : 2 hours

    Priority 4 : 4 hours

  • Category of service

    Incident Response

  • Time to Respond

    Priority 1 : 2 hours

    Priority 2 : 6 hours

    Priority 3 : 2 business days

    Priority 4 : 3 business days


  • Support
  • Support
  • Support



Contact us to know more about the ElasticOps offering