Collaboration Hub

Collaboration Hub

Overview

The modern workplace is undergoing a profound shift, driven by the expectations of a new generation of employees who value flexibility, mobility, and intelligent digital experiences. As hybrid work becomes the norm, organizations are reimagining collaboration to be seamless, inclusive, and accessible across devices and locations.

However, this transformation brings new challenges. Enterprises must cater to diverse workstyles, deliver personalized collaboration experiences, and integrate multiple platforms without disrupting workflows. The growing demand for AI-powered tools, real-time communication, and user-centric design pushes IT teams to rethink how collaboration is delivered across the organization.

Solution

HCLTech’s Collaboration Hub offering is a purpose-built solution to meet the evolving demands of today’s workforce by unifying all communication and collaboration tools into a single, intelligent platform powered by top UCaaS providers like Microsoft, Cisco, Google, Zoom and others. It empowers employees with seamless access to essential collaboration modalities enhanced by AI to deliver a personalized, efficient, and intuitive experience.

By consolidating these capabilities, the Collaboration Hub reduces complexity, enhances productivity, and delivers a consistent, persona-driven experience across the enterprise.

Rendezvous is HCLTech’s AI-powered platform that supports Collaboration Hub. It enables proactive monitoring, intelligent issue resolution, and a consistently high-quality user experience.

Core Modalities Offered:

Meetings

High-quality video conferencing with AI-powered summaries, virtual backgrounds, noise suppression and real-time translations.

Chat

Real-time messaging with smart compose, chat summaries, and collaborative document editing.

Telephony

Global telephony services with AI-driven voicemail summaries, SMS, call analytics, and advanced call routing.

Cloud Fax

Secure, compliant digital faxing integrated with business workflows.

Personal Devices and Peripherals

Persona-based collaboration setup, including webcams, headsets and desk phones

Services

HCLTech delivers end-to-end services to ensure a seamless Collaboration Hub experience:

ConsultCollab

Strategic advisory, technology audits, and roadmap planning
Vendor-agnostic consulting to align with business goals

TransformCollab

Tailored architecture and integration with legacy systems
User-centric design for high adoption and productivity

ManageCollab

24/7 proactive monitoring and support
XLA-driven services to enhance user experience
Analytics-based continuous improvement

ExtendCollab

Integration with business applications via APIs/SDKs
Persona-driven workflows and custom analytics
AI virtual agents and bots for automation

Partner Ecosystem

HCLTech’s Collaboration Hub delivers secure, scalable, and future-ready solutions through a vendor-agnostic approach and deep UCC expertise— powered by global partners like