Transform IT with Autonomous Operations and AIOps
HCLTech Intelligent Operations is an AI-first, full-stack integrated offering for organizations seeking advanced AIOps services to elevate their operations ecosystems. We help you deliver resilient, predictive and always-on digital services — maximizing value across the modern operations landscape. With our intelligent operations approach, your business can consistently deliver high-quality services while adapting to shifting market demands and rapid technological change through autonomous IT operations.
Delivering Integrated IT and Business Operations for Maximum Efficiency and Visibility
Our comprehensive service framework is designed for seamless integration and operational efficiency. Built on six key pillars, each element serves a distinct purpose to deliver holistic intelligent operations through advanced IT operations automation.
- Anomaly detection and trend visualization
- Enhanced business decision-making
- Asset and software license discovery
- Logs exposed in open standards JSON
- Device or capability monitoring
- User behavior monitoring
- End-point and network performance monitoring
- Application performance monitoring
- Job duration predictor and what-if analysis
- Automation knowledge and workflow recommendations powered by intelligent automation services
- Autonomous operations
- Pre-built adapters for third-party integrations
- Vulnerability prioritization recommendations
- Service status and availability metrics
- Predictive analytics and forecasting
- AI-driven ticket analysis for potential automation
- Root-cause and anomaly detection
- Historical health and performance telemetry
- Remediation for vulnerabilities and compliance issues
- Event rules for orchestrated workflow and monitoring
- Persona-based reporting
- Proactive notifications
- Single-pane visibility
- Compliance reporting
- Custom dashboards
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Solution Offerings
HyperAutomation Office
Automation is a continuous modernization journey, and the HCLTech HyperAutomation Office is an agile automation framework that helps clients augment through our Intelligent Automation solutions, leveraging ML/AI & GenAI capabilities across the enterprise, driving operational efficiency and scaling towards growth and innovation.
Autonomics Portfolio Assessment
Discover, assess and recommend the target reference state for tools and automation portfolios in your enterprise. Our autonomics services identify architecture and build gaps, consolidate technical debt and recommend autonomics platform solutions that align with our intelligent operations reference architecture.
ModernOps
Experience a seamless transition to AIOps with self-healing bots and operating model transformation. Our intelligent operations remove black box operations through end-to-end visibility and full-stack ownership — enabling truly autonomous IT operations.
Services that Power Intelligent Operations
The Intelligent Operations solution seamlessly integrates with third-party services, enabling easy integration into various IT infrastructure landscapes. Our comprehensive offering consists of the following modules:
Infrastructure observability
Empower your IT Infrastructure network with AI-driven observability for optimal performance, reliability and security
Full-stack observability
Gain 360-degree visibility across your IT ecosystem with AI-driven insights and monitoring
Business flow observability
Contextualize IT data with end-to-end business process observability and operational intelligence
Intelligent event management
AI/ML-driven event correlation engine to enhance incident management
Intelligent runbook automation
Automated remediation of incidents, events, changes, services, ad-hoc tasks, scheduled tasks, network lifecycle and communication processes
Workload automation
Orchestration of unattended and event-driven tasks for IT and business processes, from legacy systems to cloud and Kubernetes environments
Hybrid cloud lifecycle management
Comprehensive lifecycle management to optimally govern and monitor cloud infrastructure
Patching and compliance
Automates discovery, management and remediation of all endpoints to ensure compliance and security
Cognitive virtual assistance
Conversational AI-powered digital colleague that enables multi-turn conversations, providing a superior user experience
Unified reporting and visualization
Visualize, manage and optimize your hybrid cloud, improve governance and strengthen your multicloud security posture
Benefits
Flexible usage model
Choose between as-a-service or full-stack AIOps, scaling rapidly without hindering growth while staying competitive in the evolving digital landscape
Advanced AIOps
Beyond traditional IT Ops, IntelliOps incorporates business flow observability, workload automation, unified reporting, cloud lifecycle management and compliance management
Resilient automation
Infused with AI and Machine Learning, IntelliOps automates IT operations from observability to root cause analysis, improving efficiency, accuracy, scalability and cost savings
OPEX transition
Move from CAPEX to OPEX with hassle-free tool consumption, access to certified experts and a pay-as-you-consume model
Agile operations
Utilize insightful reporting for speed, accuracy and efficiency improvements in IT operations, enhancing business performance and user impact
End-to-end visibility
Pre-configured dashboards and reports detect, automate resolutions and provide real-time visibility of network and software usage
Secure by design
Compliant with ISO 27001:2013, FedRAMP, GDPR, SOC 1 and SOC 2, ensuring security, governance and readiness for audit
Ready to Transform Your Operations?
Explore a future with an agile, responsive and cost-effective IT infrastructure — powered by intelligent operations and AI-powered automation.
Frequently Asked Questions about Intelligent Operations
HCLTech’s autonomics services combine AI, automation and advanced analytics to create self-healing, self-optimizing IT operations. We assess, design and implement solutions that proactively manage incidents, reduce manual effort and drive operational efficiency—helping clients modernize their IT landscape for resilience and agility.
Our intelligent operations framework is built on six pillars: Observe, Predict, Engage, Collaborate, Act and Visualize. Each pillar addresses a critical aspect of operational excellence—ranging from anomaly detection and predictive analytics to automated remediation and persona-based reporting—ensuring comprehensive, seamless and proactive IT management.
ModernOps from HCLTech enables seamless adoption of AIOps by integrating self-healing bots and transforming operating models. We provide end-to-end visibility and full-stack ownership, eliminating operational silos and driving truly autonomous IT operations that are agile, proactive and aligned with modern business needs.
HCLTech’s HyperAutomation Office delivers an agile automation framework powered by AI, ML and GenAI. We offer intelligent automation services, workflow orchestration and continuous modernization, enabling clients to scale automation across their enterprise and achieve greater operational efficiency, innovation and growth.
Security is foundational to our intelligent operations. We implement robust controls, automated compliance checks and vulnerability remediation within our frameworks. Clients benefit from proactive threat detection, continuous monitoring and secure-by-design automation—ensuring their IT operations remain resilient and compliant in a dynamic threat landscape.
Intelligent operations at HCLTech use AI-first, full-stack integration to automate and optimize IT and business processes. By leveraging real-time analytics, predictive insights and autonomous workflows, we empower clients to deliver resilient digital services that adapt quickly to evolving business demands and technological shifts.
Autonomous IT operations reduce manual intervention, speed up incident resolution and improve service reliability. By leveraging AI-driven automation, we help clients minimize downtime, optimize resource utilization and support business continuity—ultimately enabling IT teams to focus on innovation and strategic growth rather than repetitive tasks.
Our AIOps platform uses advanced anomaly detection, predictive analytics and machine learning to identify potential issues before they impact services. By continuously monitoring infrastructure and application performance, we enable proactive intervention—helping clients avoid outages, reduce mean time to resolution and maintain high service availability.
Yes, our intelligent operations solution is designed for seamless integration with legacy tools and third-party services. We provide prebuilt adapters and open standards-based connectors, ensuring smooth interoperability and helping clients maximize existing investments while modernizing their IT operations.
Absolutely. HCLTech’s intelligent operations are built to manage hybrid cloud environments, providing unified visibility, automated lifecycle management and seamless orchestration across on-prem and cloud platforms. We help clients optimize workloads, maintain compliance and achieve operational agility in complex, multicloud ecosystems.