Enabling unified enterprises worldwide
SIAM: Your Business Force Multiplier
A perfectly orchestrated Service Integration and Management (SIAM) process is essential for unraveling the complexities of a modern enterprise. SIAM unifies diverse suppliers and service functions, creating seamless harmony across people, processes, and technologies.
At HCLTech, we turn that harmony into momentum. Through our proven SIAM frameworks and Centre of Excellence, we empower enterprises to take command of complexity — transforming IT ecosystems into engines of growth and business force multipliers. Our approach brings clarity, direction and unified strength that helps you not just operate but stand out and lead.
Our Experience
years delivering SIAM services
customers globally
SIAM experts
Our Areas of Expertise
Our decades of experience with leading clients and extensive suite of industry-aligned consultancy solutions empower you to harness the full potential of your organization
SIAM Consulting and Advisory
Kick-start your SIAM journey with data-driven insights, strategic planning, and roadmap creation. Align your IT environment with your business goals.
SIAM Orchestration
End-to-end service orchestration, governance, and collaboration that drives value across your supplier ecosystem while you focus on your core business.
Project Transformation Services
Access on-demand SIAM expertise to seamlessly support your projects with flexibility and control.
SIAM Implementation
From solution design to deployment and support, our CoE ensures consistent delivery aligned with your organizational objectives.
SIAM as a Service
Optimize operations with our shared service model, consolidating resources and expertise for efficiency and cost savings.
SIAM Training Services
Enable your teams to thrive in multi-sourced environments with practical, industry-leading training.
We’re defining global benchmarks in service integrations.
We are proud to hold the Scopism SIAM Assured (SSA) status and are recognized as a Founding Member of the Scopism SIAM community—affirming our commitment to excellence in SIAM. The SSA accreditation independently validates that our SIAM practices, frameworks and delivery models align with globally recognized best practices. As a Founding Member, we actively contribute to shaping the future of SIAM by influencing standards, sharing insights and driving innovation across the industry.
These distinctions underscore our leadership in enabling seamless multi-supplier integration, enhancing governance and delivering measurable business value through mature SIAM capabilities.
Event
Intelligent Integration: AI, SIAM and the New Rules of Governance
AI is transforming how services are delivered, integrated, and governed. In multi-supplier SIAM ecosystems, both opportunities and risks grow. This virtual event from HCLTech and Scopism explores how to harness AI for innovation and efficiency while ensuring governance frameworks evolve. Industry leaders will share insights on SIAM’s role in AI adoption, governance challenges in complex supplier landscapes and practical steps to unlock measurable value. With enterprise examples from HCLTech and a governance blueprint from Scopism, the session offers co-branded recommendations to help IT leaders, service integrators, and governance professionals turn AI innovation into sustainable business value through Intelligent Integration.
Speakers
CEO and Founder,
Scopism
Claire Agutter is a service management consultant, trainer, speaker, and author with 20+ years of experience. She founded Scopism, leading SIAM publications, events, and consultancy, and built the global SIAM community, including the Foundation and Professional Bodies of Knowledge. Recognized annually since 2018 as one of Computer Weekly’s most influential women in UK tech, she was named an HDI Top 25 Thought Leader in 2024 and shortlisted for Computing’s Women in Tech Excellence award.
Director – SIAM Presales
HCLTech
Aushdeep Gupta is a seasoned IT leader with over 23 years of experience. He currently heads the SIAM presales at HCLTech. He specializes in end-to-end Service Integration and Management (SIAM) implementations, including process design, automation, governance, reporting, performance management, and cross-supplier collaboration.
As one of the core inventors of HCL’s Gold Standard Methodology (US Patent: 20120323639), Aushdeep has been instrumental in shaping industry-leading SIAM frameworks. He has successfully led large-scale transformations across diverse industries, enabling organizations to drive accountability, improve service performance, and unlock greater business value from their IT ecosystems.
Director – SIAM Practice
HCLTech
Prashant Bhat brings over 25 years of experience in IT, spanning consultancy, service management, transformation programs, process re-engineering, product management, and core IP creation. His career covers application development, infrastructure, network and security operations, as well as large-scale deployments. He has successfully led IT transformation programs in complex, multi-supplier environments, applying SIAM frameworks and principles across multiple industries. This breadth of experience underpins his current role at HCLTech, where he focuses on developing next-generation solutions in the service management space.
We’re back at Service North 2025
Meet us at Service North in Manchester, UK, on November 3. A lot of insights on unifying your IT ecosystem into your business force multiplier await.
Resources
