Enabling unified enterprises worldwide
SIAM: Your Business Force Multiplier
A perfectly orchestrated Service Integration and Management (SIAM) process is essential for unraveling the complexities of a modern enterprise. SIAM unifies diverse suppliers and service functions, creating seamless harmony across people, processes, and technologies.
At HCLTech, we turn that harmony into momentum. Through our proven SIAM frameworks and Centre of Excellence, we empower enterprises to take command of complexity — transforming IT ecosystems into engines of growth and business force multipliers. Our approach brings clarity, direction and unified strength that helps you not just operate but stand out and lead.
Our Experience
years delivering SIAM services
customers globally
SIAM experts
Our Areas of Expertise
Our decades of experience with leading clients and extensive suite of industry-aligned consultancy solutions empower you to harness the full potential of your organization
SIAM Consulting and Advisory
Kick-start your SIAM journey with data-driven insights, strategic planning, and roadmap creation. Align your IT environment with your business goals.
SIAM Orchestration
End-to-end service orchestration, governance, and collaboration that drives value across your supplier ecosystem while you focus on your core business.
Project Transformation Services
Access on-demand SIAM expertise to seamlessly support your projects with flexibility and control.
SIAM Implementation
From solution design to deployment and support, our CoE ensures consistent delivery aligned with your organizational objectives.
SIAM as a Service
Optimize operations with our shared service model, consolidating resources and expertise for efficiency and cost savings.
SIAM Training Services
Enable your teams to thrive in multi-sourced environments with practical, industry-leading training.
We’re defining global benchmarks in service integrations.
We are proud to hold the Scopism SIAM Assured (SSA) status and are recognized as a Founding Member of the Scopism SIAM community—affirming our commitment to excellence in SIAM. The SSA accreditation independently validates that our SIAM practices, frameworks and delivery models align with globally recognized best practices. As a Founding Member, we actively contribute to shaping the future of SIAM by influencing standards, sharing insights and driving innovation across the industry.
These distinctions underscore our leadership in enabling seamless multi-supplier integration, enhancing governance and delivering measurable business value through mature SIAM capabilities.
We’re back at Service North 2025
Meet us at Service North in Manchester, UK, on November 3. A lot of insights on unifying your IT ecosystem into your business force multiplier await.
Our Spotlight Sessions
Service Integration – Facets of Experience Measurement
Experience management is a crucial lens for evaluating IT performance — but are you measuring it holistically?
Join this session to explore the four key facets of IT experience measurement, designed to assess not just user satisfaction, but the performance and harmony of your entire IT ecosystem — from Business users to suppliers and partners.
Discover how a comprehensive experience measurement approach can unlock faster time to market, stronger collaboration, enhanced supplier accountability, and ultimately, a more connected, high-performing enterprise.
Director – SIAM Practice, HCLTech
Scopism SIAM Assured – The Next Step in Maturing SIAM Services
Scopism SIAM Assured (SSA) is an accreditation program that enables SIAM providers to demonstrate their expertise to customers and potential customers.
HCLTech and Kinetic IT are the first two organizations to achieve SSA recognition. In this session, we will share our journey to accreditation, including why it matters, the accreditation process and its benefits.
We will also share how accreditation helps organizations to improve their position and provide a clear understanding of the practical impact of SSA on their operations.
Director of Service Integrations and Systems, Kinetic IT
Director – Service Management Education, Kinetic IT
Director – SIAM Presales, HCLTech
Head of SIAM Delivery, HCLTech
Resources
Enhancing operational efficiency at Lloyd's Register
HCLTech improved service delivery and supplier collaboration with Enterprise SIAM framework
A Look Back on a Decade of Turning Complexity into Competitive Edge
Ten years ago, SIAM was a buzzword. At HCLTech, we redefined it, transforming multi-supplier IT chaos into a competitive advantage for global enterprises.
