Enhancing Customer Experience with Tech
Fintech organizations need a partner to complement, enhance and drive the operational resilience that’s needed to create seamless client experiences, while the fintech organizations focus on building new features and products that will accelerate their growth.
At HCLTech, our advanced product support services allow us to resolve problems fast. The result: improved service levels and higher rates of client satisfaction. We bring in intelligent automation, including AI/GenAI and contextualized application support operations to deliver impactful results.
Intelligent Operations
Experience client service capabilities that complement existing processes. Integrate new and improved systems that drive optimization.
Service Desk and L1 Support
Managing over 30M IT service desk contacts annually for 250+ enterprises, HCLTech delivers next-gen IT support through automation-first strategies and shift-left/shift-out methodologies, ensuring preemptive issue resolution and seamless IT operations.
L2 Ticket Resolution
Leveraging IONA and the ASM 2.0 framework, we optimize costs and efforts while delivering superior L2 ticket resolution. With AI Ops advancements, customizable tools and DevSecOps agility, we enable operational efficiency and rapid issue resolution.
Application Enhancement (AE)
Our AE services improve application functionality, performance and user experience. Using industry best practices, we deliver enhancements that align with business objectives, ensuring seamless application evolution.
Why HCLTech Client Services?
HCLTech is a proven leader in production support services. We offer end-to-end observability and AI-driven decision-making to simplify operations and create improved customer experiences. With our expertise, we have the ability to deliver superior outcomes, efficiencies and cost savings.
Our catalog of fintech client services includes support, resolution, small application enhancements, as well as process optimization and automation.
Leadership
Leadership in production support services
Simplifying Operations
End-to-end observability and AI-driven decision-making
Customer Experience
Drive superior customer experience and faster incident resolution
Outcome Driven
Deliver superior outcomes, efficiencies and cost savings
Insights
HCLTech worked with the software company to drive rapid application modernization and visibility into intelligent insights
HCLTech's ASM 2.0 framework changes the game for a leading global banking giant
Frequently Asked Questions about Fintech Client Services
We manage over 30 million IT service desk contacts annually across 250+ enterprises. That scale isn't just a number—it reflects deep operational experience and refined processes that consistently deliver faster resolutions, reduced downtime and measurable improvements in client satisfaction across complex, high-volume fintech environments.
Yes. Our Application Enhancement services improve functionality, performance and user experience for fintech organizations. Using industry best practices and AI solutions, we align every enhancement with your specific business objectives—ensuring your applications evolve continuously and seamlessly without disrupting the products and workflows your clients depend on.
Absolutely. A leading German multinational bank achieved a 70% reduction in total cost of ownership using our ASM 2.0 framework. Through intelligent automation, shift-left methodologies and optimized support operations, we consistently deliver measurable cost savings—without compromising service quality or operational resilience for our fintech clients.
Yes. End-to-end observability is central to how we deliver fintech client services. By combining AI-driven decision-making with comprehensive operational visibility, we identify and address issues proactively—simplifying operations, improving incident response and giving fintech organizations the confidence that their production environments are continuously monitored and optimized.
We improve client satisfaction by combining automation-first strategies, AI-driven observability and contextualized application support. Faster incident resolution, preemptive issue management and seamless operational integration reduce friction across every client touchpoint—freeing your teams to focus on building the features and products that drive growth and loyalty.
We use our ASM 2.0 framework alongside IONA to optimize L2 ticket resolution. This combination drives superior ticket automation, reduces operational costs and accelerates issue resolution. AI Ops advancements and DevSecOps agility are built directly into the framework—delivering efficiency that scales with your fintech operations.
We apply AI and GenAI across our fintech client services—from our AI IT service desk model to AI Ops-driven ticket automation and AI-powered decision-making for end-to-end observability. These technologies enable preemptive issue resolution, smarter automation and faster incident response across your entire support operation.
Shift-left moves issue resolution earlier in the support process—resolving problems at lower support tiers before they escalate. Combined with shift-out strategies, we enable preemptive issue resolution and automated self-service. The result is reduced ticket volumes, faster resolution times and lower operational costs for fintech organizations.
Our fintech client services include service desk and L1 support, L2 ticket resolution, application enhancement and process optimization through our AI IT service desk model. Each offering is designed to complement your existing operations—improving service levels, accelerating resolutions and strengthening the client experiences your fintech organization delivers.
Yes. We have demonstrated leadership in production support services across 250+ enterprises globally. Our fintech support capabilities are built on real-world expertise, refined frameworks like ASM 2.0 and measurable outcomes—including significant cost reductions and improved service levels—making us a trusted partner for fintech organizations at any scale.
