Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-ACTIVE DIRECTORY

Job Summary
As an Active Directory Subject Matter Expert (SME) in Support & Operations, you will play a critical role in ensuring timely resolution of escalated incidents while adhering to service level agreements (SLAs) and quality standards. Your expertise will enhance customer satisfaction and operational efficiency through proactive analysis and strategic communication with business stakeholders.

• Key Responsibilities
  1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents In Active Directory, Adhering To Agreed Slas To Maintain Operational Integrity.
  2. Mentor Team Members And Administrators On Active Directory Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation For Effective Knowledge Sharing.
  3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
  4. Foster Positive Customer Feedback And Satisfaction By Actively Engaging In Customer Meetings To Understand Challenges And Resolve Issues Related To Active Directory Services.
  5. Validate And Analyze Reports, Including Root Cause And Trend Analyses, To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement In Operational Tasks.
  
  Skill Requirements
  1. Strong Understanding Of Active Directory Architecture And Management.
  2. Proficiency In Incident Management And Resolution Processes.
  3. Good Knowledge Of Change Management And Capacity Planning Methodologies.
  4. Excellent Communication Skills For Effective Stakeholder Engagement.
  5. Familiarity With Performance Analysis Techniques And Reporting.
  
  Certification
  1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
  2. Itil Foundation Certification (Optional But Valuable)