Job description:

Patching Engineers - System Administrator

Responsibilities:
Candidate will become familiar with our server patching tool (currently Ivanti Security Controls) and be the main point of contact to maintain the tool, install updates, investigate issues, and assist others with its usage.
Candidate will also be introduced to our vulnerability reporting tool and will assist with vulnerability audits and assigning remediation work to appropriate support teams.

Job Requirements:
Windows server management and troubleshooting
Installing OS and 3rd party updates
Patch Management
Understanding and troubleshooting knowledge of core network principles Including, but not limited to name resolution, port availability, and IP routing
Scripting
Active Directory
Diagnosing access issues

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.