Job description:

A resource to perform a PoC is needed, who has skills to deploy, maintain and troubleshoot by having many years of hands-on experience on Commvault backup solution with Data Domain as backup target. The resource is needed for 5-6 months and expected to independently, while in collaboration with external Commvault consultants, perform all scoped technical activities, not limited to deployment, configuration, integration and performance tests but also documentation of what s done at the end. It is targeted and expected to kick-off the activities in January.5+ years of hands-on experience on Commvault backup solution with Data Domain as backup target, not limited to activities such as deployment, configuration, integration, troubleshooting, performance and security testing.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.