Job description:

Job Description: SSBT Middleware - Application Infrastructure: Good exposure in WebSphere, IBM MQ Hub, Kafka, Apache Tomcat. Proficient in debugging and troubleshooting. Experienced in IBM IHS Web Server instances and its configurations. Effective understanding in UNIX, Perl /Shell scripting. Experienced in Cloud computing - Cloud IAAS & PAAS server and good in profile setup. Experienced in Devops GitHub, RTC, Artifactory, Urban Code, Splunk, Dynatrace. Understanding on CI/CD tools. Expertise in Release management and problem management. Experience in Autosys jobs. Good exposure of Siteminder. Hands-on on ServiceNow tool.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.