Job description:

MDM-Intune L3 Roles and Responsibilities:

• Introduction to Intune Architecture Intune Service Architecture License requirement Integration with Azure AD and other services Network requirements and configurations Migration from SCCM to Intune
• Enrollment Methods: Autopilot Autopilot Enrollment and types of Autopilot profiles Device registration and provisioning (ESP and Hardware Hash)
• Enrollment Methods: Windows and Mobile Types of Windows Enrollments iOS Enrollment Overview Android Enrollment Overview Enrollment restrictions and multi-factor authentication
• Device Management Configuration Profiles (Types of Configuration policies) Delivery Optimization Bitlocker Update Rings Certificates deployment
• Device Management Compliance Policies Conditional Access policies and troubleshooting Device Health Attestation
• Security and Compliance Endpoint Security configurations Integration with Microsoft Defender for Endpoint Security Baselines Compliance reporting and monitoring
• Application Management: Windows Types Windows Application Win32 app management (Creation, Deployment and Troubleshooting) Intune Management Extension
• Application Management: Mobile Types iOS Application Types Android Application App Protection Policies App configuration policies
• Scripting and Automation PowerShell scripting for Intune Graph API integration Automation of routine tasks using scripts Proactive remediation scripts
• Reporting and Monitoring Reporting with Intune Data Warehouse Custom reports using Power BI Endpoint Analytics deep dive Monitoring Intune service health and performance
• Troubleshooting Advanced troubleshooting techniques Using logs and diagnostics tools Common issues and resolutions Case studies and real-world scenarios
• Integration with Other Services Integration with Microsoft Endpoint Manager Co-management with Configuration Manager and workloads Integration with third-party services (Managed Google play store, ABM)
• Future Trends and Best Practices Emerging trends in device management (What's new in Intune) Best practices for Intune management Planning for future updates and changes
• Project Leadership: Lead and manage MDM projects, contributing to strategic planning, implementation, and policy formulation. Coordinate with cross-functional teams for large-scale rollouts, migrations, and integration of new technologies.
• Technical Support and Troubleshooting: Resolve advanced technical issues related to device management, application deployment, and security policies. Provide escalation support to L1 and L2 engineers and perform in-depth root cause analysis followed by corrective and preventive measures.
• Documentation and Reporting: Develop and maintain comprehensive technical documentation, including standard operating procedures, configuration guides, and troubleshooting manuals. Generate and present detailed compliance and utilization reports to management, providing insights and recommendations for improvements.Qualifications: Extensive experience with Microsoft Intune and Mobile Device Management (MDM) solutions. Strong knowledge of network security, device compliance policies, and endpoint management. Extensive experience in Conditional access policies implementation and troubleshooting. Proven leadership experience and the ability to manage and lead projects effectively. Proficiency in integrating and managing Microsoft Active Directory and Azure Active Directory. Excellent problem-solving and troubleshooting skills, with a focus on root cause analysis. Strong communication and collabora