Job description:

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

SME-IaaS-Azure,AzureKubernetes

Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in the Support & Operations team, ensuring timely resolution of escalations and incidents while adhering to quality standards. This position is essential for maintaining customer satisfaction through effective communication, analysis, and mentoring while leveraging expertise in IaaS and Infrastructure as Code (IaC) technologies.

• Key Responsibilities
  1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Iaas Azure And Iac/Terraform Technologies, Adhering Strictly To Agreed Slas.
  2. Mentor Team Members And Administrators In Azure Kubernetes Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
  3. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities To Optimize Resource Utilization In Windows Azure Iaas Environments.
  4. Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring Positive Customer Satisfaction Through Effective Communication And Presentation Skills.
  5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.
  
  Skill Requirements
  1. In-Depth Knowledge Of Iaas Azure And Iac Tools Such As Terraform And Vra.
  2. Strong Understanding Of Azure Kubernetes And Windows Azure Paas/Iaas Services.
  3. Excellent Analytical Skills With Proficiency In Conducting Root Cause And Trend Analyses.
  4. Proven Ability To Mentor And Guide Team Members, Fostering A Collaborative Environment.
  5. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
  
  Certification
  1. Optional But Valuable Certifications: Microsoft Certified: Azure Solutions Architect Expert, Hashicorp Certified: Terraform Associate.