Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


SME-AzureMSSQLDBA,AzureMySQLDBA

Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the on-time resolution of escalations and incidents while adhering to quality standards. Your expertise in MSSQL and Azure MySQL will be pivotal in analyzing issues to enhance customer satisfaction and operational efficiency.

• Key Responsibilities
  1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Using Mssql And Azure Mysql, Adhering To Agreed Service Level Agreements (Slas).
  
  2. Mentor Administrators And Team Members On Best Practices In Database Management, While Preparing Standard Operating Procedures (Sops), Maintaining Effective Documentation, And Facilitating Knowledge Sharing Initiatives.
  
  3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, While Participating Actively In Capacity Planning Discussions And Strategies.
  
  4. Engage With Customers In Meetings To Gather Feedback, Address Issues, And Ensure Positive Customer Satisfaction Through Effective Communication And Problem-Solving.
  
  5. Validate And Analyze Root Cause And Trend Analyses, Presenting Findings And Actionable Insights To Key Business Stakeholders To Enhance Performance And Decision-Making.
  
  Skill Requirements
  1. Proficiency In Mssql Database Architecture And Azure Mysql Dba, Demonstrating Strong Problem-Solving And Analytical Skills.
  
  2. Solid Understanding Of Database Management Best Practices, Incident And Escalation Management, And Quality Compliance Standards.
  
  3. Excellent Communication Skills With The Ability To Present Complex Information To Diverse Stakeholders.
  
  Certification
  1. Optional But Valuable Certifications: Microsoft Certified: Azure Database Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert.