Job description:

This is SAP Cloud Architect position which is elevated role as per career progression/ path for SAP Basis consultant. Architect s primary role/ responsibility is to plan/ design & guide customers about their SAP Landscape and for this job position also expectation is that selected candidate will perform similar responsibilities to guide SAP Customers about their landscape on SAP RISE Platform.
SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
CAA team member works very closely with SAP presales team to understand Customer requirement for their landscape and based on their SAP Product/ Infrastructure selection create their to-be landscape architecture/ design.
CAA team member has responsibility to discuss landscape architecture (setup & build process, dependencies etc.) with Customer leaders & their technical team. (Refer detailed Roles & Responsibilities below)
This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
Since it is an architect role so there will not be any hands-on work.

• 1. Ensure Retention of team members is within the agreed norms.
  2. To lead, motivate and develop teams so that they are motivated to meet new challenges.
• 1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leave for his spanor2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etcor3. To have regular reviews with team leaders
  4. To maximize profitability and ensuring Quality standards
• 1. To formulate the Key Result Areas of the Team Leaders and Team Members
  2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
  3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
• The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
• To consistently meet or exceed all agreed execution parameters as defined for the process.