Job description:

Tier 2 Job description:

What you will be doing...

Performing troubleshooting and diagnosis of complex tasks.
Working with Design Engineer, Project Engineer, and Project Manager on required tasks.
Working with enterprise security device vendors to resolve complex incidents.
Reviewing and understanding documented processes, updating process documents, providing peer-to-peer training, and interacting with high-level Verizon and customer managers.
Assisting other Tier2 engineers in complex tasks and Incident escalation calls.
Creating, distributing, analysing and evaluating network management performance reports.
Creating and presenting a Root Cause Analysis (RCA) document when requested.
Participating in the Capacity Management process, audits and compliance assessments performed internally, and in design level changes.
Participating in audit and compliance assessments performed internally.
Participating in design level changes.

You ll need to have:

Bachelor s degree or four or more years of work experience.
Four or more years of relevant work experience.
Experience in working with Security Products in a 24x7 environment.
Knowledge of Palo Alto, CISCO ASA, Fortinet, Juniper firewalls.
Knowledge of F5 load balancer & proxies, etc.
Experience in Zscaler, Netskope, Cylanceprotect, Prisma, iboss, SD-WAN etc.
Knowledge of Cloud Security products.

Even better if you have one or more of the following:

Ability to multitask, prioritize and resolve urgent issues.
Certification/s in Palo Alto, CISCO ASA, F5, Bluecoat.
ITIL Certification.
Good verbal and written communication skills.
Effectively interface with internal & external stakeholders.
Ability to provide critical information in a clear, concise and quick manner.
Good technical and non-technical presentation and interpersonal skills.
Experience in standards and procedures to manage and deliver 24x7 technical operations.
Scripting knowledge

• Depending on the work environment, the subject matter expert may lead or be an active participant of a work-group with the need for specialized knowledge.
• Meet all agreed-upon turnaround times for deliverables, deliverable reviews, or deliverable sign-off
• Understands, articulates and implements best practices related to his area of expertise.
• Provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the solution life cycle. Design Solutions and best practices to meet clients objective.
• Work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data