Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Sr Admin-MySQL Admin,SQL Developer

Job Summary
The Senior Administrator (Support & Operations) plays a crucial role in delivering advanced technical support and ensuring operational excellence within the organization. This position focuses on troubleshooting complex technical issues, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a secure operational environment.

• Key Responsibilities
  1. Provide Advanced Technical Support By Utilizing Mysql Administration And Sql Developer Skills To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions For Technical And Security Challenges.
  
  2. Maintain And Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Ensuring Optimal Performance Of Mysql Databases And Sql Queries.
  
  3. Execute Value-Adding Activities Such As Updating And Managing Knowledge Bases, Training New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
  
  4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
  
  5. Enhance Customer Experience And Drive Positive Csat Through First Call Resolution, Minimizing Rejected Resolutions And Re-Open Cases While Actively Mitigating Security Threats.
  
  Skill Requirements
  1. In-Depth Knowledge Of Mysql Administration And Sql Development.
  
  2. Proficiency In Troubleshooting And Resolving Complex Technical Issues.
  
  3. Strong Understanding Of Database Performance Optimization And Security Best Practices.
  
  4. Excellent Communication Skills For Effective Collaboration And Customer Interaction.
  
  5. Ability To Conduct Root Cause Analysis And Implement Sustainable Solutions.
  
  Certification
  1. Optional But Valuable Certifications: Mysql Database Administrator, Sql Developer Certification.