Job Description
Track lead - incident management, servic
Job Summary
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Location: Paris
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Project role: Track lead - incident management, servic
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Skills: IT Process Engineering
- Secondary Skills:
- ITSM Platform
- ITSM Platform
- ITSM Platform
- ITSM Platform
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No. of positions: 1
Job description:
About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.
To learn more about how we can supercharge progress for you, visit www.hcltech.com
TL-IncdMgmt,SNOWAdmin/Supp
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
- Key Responsibilities
1. Enhance Operational Systems By Implementing Itil Best Practices And Leveraging Tools Like Snow Admin And Bmc Remedy To Improve Management Reporting And Streamline Information Flow.
2. Analyze Client Requirements And Ensure That The Support Team Consistently Meets Or Exceeds Client Expectations Through Proactive Incident Management And Effective Use Of Ca Service Desk.
3. Lead And Mentor The Project Team, Fostering Transparent Communication Of Project Goals And Objectives While Promoting Collaboration And Accountability Within The Team.
4. Innovate Process Development By Introducing New Ideas And Methodologies In Incident Management, Driving Overall Organizational Progress And Efficiency.
5. Provide Tailored Solutions To Meet Customer Needs Through Comprehensive Understanding Of Incident Management Workflows And Effective Utilization Of Automation Tools To Achieve Business Results.
Skill Requirements
1. Strong Understanding Of Incident Management Principles And Itil Framework
2. Proficient In Tools Such As Servicenow, Bmc Remedy, And Ca Service Desk
3. Excellent Problem-Solving Skills And Ability To Drive Operational Improvements
4. Strong Leadership Capabilities With Experience In Team Management And Communication
Certification
1. Itil Foundation Certification (Recommended)
2. Servicenow Administrator Certification (Optional But Valuable)
3. Bmc Remedy Certification (Optional But Valuable)
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few