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Volvo Cars transforms global automotive operations with intelligent automation
Volvo Cars transforms global automotive operations with intelligent automation
HCLTech drives automation and efficiency for Volvo Cars, delivering 55% increase in warehouse management efficiency and $1 million annual cost savings across global operations.
Summary
With $22.3 billion in operating income, Volvo Cars stands as a global leader in retail and manufacturing.
We partnered with Volvo Cars to automate and streamline complex internal and external processes across key sites in Sweden, Belgium, China and North America. Microsoft Copilot Studio and Power Platform played a pivotal role in a transformation project that delivered a 55% increase in warehouse management efficiency and $1 million in annual cost savings. The initiative also introduced ongoing AI capabilities to replace existing robotic process automation (RPA).
The Challenge:
Volvo Cars needed to improve lead time, cost efficiency and quality control across product development processes. Reducing reliance on manual input was critical in areas such as internal product planning, material procurement, material handling, concept testing, manufacturing and warehousing.
The Objective:
A global solution was essential to automate and integrate Volvo Cars’ internal stakeholders and processes with multiple external suppliers. The goal: streamline operations, deliver efficiencies at scale, leverage new AI functionality and create a single source of truth.
The Solution:
We recommended and implemented Microsoft Dynamics 365, Copilot Studio, Power Automate (cloud, desktop and process mining) and Power Apps as the best-fit solution for this complex automation project. These technologies were chosen for their robust intelligent automation capabilities and seamless integration across internal and external business units.
The Impact:
We took an agile approach to delivery, focusing on outcome-based services to drive measurable operational efficiencies. By deploying fusion teams of support and development specialists, we accelerated project timelines and ensured Volvo Cars benefited from the latest Power Platform capabilities.
Key outcomes:
- 55% increase in warehouse management efficiency, including the use of Power Apps for mobile device tracking of materials and stock deployment.
- $1 million in annual cost savings by integrating with external transport suppliers for optimal planning and easier sharing of critical information.
- 40% reduction in manual processing time through global implementation of processes that integrated multiple data lines, streamlining reporting flows and accelerating revenue recognition.
- Established Copilot Studio for Power Platform as part of the immediate automation strategy — and we continue to work with Volvo Cars to monitor how emerging Agentic AI capabilities can further replace RPA and other applications in the future.
By blending advanced automation with a pragmatic, results-driven approach, we helped Volvo Cars realize tangible improvements in efficiency, cost and operational agility — setting the stage for continued innovation across their global operations.
Digitizing operations with intelligent automation at Royal Mail Group
Digitizing operations with intelligent automation at Royal Mail Group
Royal Mail Group is the UK’s universal postal service, employing more than 162,000 postal workers across the nation. HCLTech deployed Microsoft Power Platform and Power Apps with automation to digitize more than 1 million paper forms annually and create intelligent workflows for delivery operations.
The Challenge:
Royal Mail Group faced overwhelming manual processes, with more than 1 million paper forms annually hampering operational efficiency. Delivery Office Managers lacked centralized repositories for key data and had limited visibility of carrying materials and their status. This created bottlenecks in the UK’s critical postal infrastructure operations.
The Objective:
Royal Mail Group aimed to eliminate paper-based processes through intelligent automation and replace manual workflows with electronic formats. The organization needed to establish centralized digital repositories for Delivery Office Managers to optimize postal operations and enhance visibility across the delivery network.
The Solution:
HCLTech implemented the “Day in the Life Of” (DiLO) program using Microsoft Power Platform, Power Apps and Power BI. This approach leveraged automated decision-making and workflows as well as predictive analytics to create cost-effective solutions that enhanced operations.
The Impact:
The Power Platform implementation transformed Royal Mail Group’s operational efficiency, eliminating paper waste and establishing intelligent automation across 1,800 users. This initiative enhanced the UK’s postal service delivery capabilities.
- Massive paper elimination: Digitized more than 1 million paper forms annually through intelligent automation, creating streamlined workflows that automatically route, process and manage documentation across Royal Mail Group’s extensive delivery network.
- Intelligent site management: Deployed a site manager safety forms app to 1,800 users in just four months, enabling automated compliance monitoring, predictive safety analytics and intelligent decision support for Delivery Office Managers.
- Smart inventory optimization: Implemented automated ordering systems with capacity threshold monitoring, enabling predictive inventory management and intelligent resource allocation based on real-time operational data and demand patterns at individual sites.
- Mobile-first intelligence: Developed applications using Power Apps with mobile and Power Automate, providing intelligent recommendations, automated data capture and up-to-date insights while ensuring compliance with government protocols.
By reimagining its operations with HCLTech’s pragmatic and innovative approach, Royal Mail Group set a new standard for efficiency and visibility in postal services. The result? A resilient, future-ready delivery network that puts people and technology to work — together — for measurable progress.