Press Release

HCLTech named Leader in all nine quadrants in ISG Provider Lens™ – ServiceNow Ecosystem Partners 2025 report

Published Date
5 min. read
Published Date
5 min. read
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NEW YORK and NOIDA, India, August 08, 2025—HCLTech, a leading global technology company, has been recognized as a Leader across all nine quadrants in which it actively participated in the ISG Provider Lens™ – ServiceNow Ecosystem Partners 2025 report.

HCLTech has also been named the CX Star Performer, with a score of 95 out of 100, the highest customer experience and satisfaction score among all participating providers across US, EMEA, and APAC.

The recognition reflects HCLTech's deep expertise and global scale in ServiceNow consulting and implementation, innovation and managed services for clients across North America, Europe, Asia Pacific and Japan.

"This recognition underscores our strength in combining our deep consulting and implementation expertise with GenAI-powered innovation and automation at scale, thereby helping enterprises modernize with purpose, drive Total Experience and accelerate time to value by fully leveraging the ServiceNow platform," said Ravi Yeddanapudi, Executive Vice President, Digital Foundation Services, HCLTech.

“HCLTech has been recognized as the CX Star Performer for ServiceNow Ecosystem 2025, having achieved the highest customer experience scores in our global ‘Voice of the Customer’ survey. This recognition highlights HCLTech’s consistent focus on delivering exceptional client outcomes, domain expertise and a strong commitment to service excellence. Their ability to drive measurable value and build trusted relationships across the ServiceNow ecosystem sets them apart,” said Jan-Erik Aase, Partner and Global Head - ISG Provider Lens.

According to the report, HCLTech has significantly advanced its ServiceNow consulting and implementation, focusing on integrating GenAI to enhance efficiencies and knowledge leverage of enterprise service management. This strategic direction paves the way for the co-development of industry-specific innovative solutions on ServiceNow across various industries.

About HCLTech

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, High Tech, Semiconductor, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending June 2025 totaled $14 billion. To learn how we can supercharge progress for you, visit hcltech.com.

For further details, please contact:

Meredith Bucaro, Americas
meredith-bucaro@hcltech.com

Elka Ghudial, EMEA
elka.ghudial@hcltech.com

James Galvin, APAC
james.galvin@hcltech.com

Nitin Shukla, India
nitin-shukla@hcltech.com

Contact Us

Global

Ashutosh Sharma
HCLTech

AMERICAS

Meredith Bucaro
HCLTech

EMEA

Elka Ghudial
HCLTech

APAC

James Galvin
HCLTech

INDIA

Nitin Shukla
HCLTech

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