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HCL's Managed Testing Services Help Optimize a Leading German Bank's Operational IT Cost

HCL's Managed Testing Services Help Optimize a Leading German Bank's Operational IT Cost

Client Information

Leading German Bank.A key challenge for the client was to maintain a profitable growth amid the changing business landscape. The client faced severe production instability due to high volume of defects and also incurred high spending on Testing across various domains. There was also a lack of standardized Testing procedure, delays and productivity loss due to lack of an automated workflow between the build, deployment and Testing teams/ tasks.

Business Objective

  • Increase platform stability of all the applications across various domains
  • Reduce IT operation cost – including application development, Testing, maintenance and infrastructure support
  • Reduce time-to-market for the transformational progress to retain a competitive edge

HCL Solution

The customer was highly risk-averse. Hence, HCL strategized the MTS implementation as a three-phased approach - Define, Pilot and Roll-out. HCL socialized the MTS tenets to relevant stakeholders and obtained their acceptance. After a successful Pilot phase, HCL extended MTS to the rest of the portfolios and programs. During Roll-out, customer's stakeholders continue to hold key responsibilities such as Demand Management, SLA Governance and Reporting, and Test Sign-off. Through MTS, HCL managed the transformation track along with Test delivery.

Business Benefits

  • Delivered 18% cost reduction on the entire Testing delivery through implementation of output-based delivery model (when compared to core-flexi delivery model opted for the previous year) and industrialized delivery model.
  • Delivered a customer acknowledged cost saving of €400,000 with "Static Testing" for a Top 10 program of the customer – which helped early identification of defects.
  • Committed and delivered an upfront cost saving of 20% through In-process automation. 60% of the Test cases were executed first time through automation, rather than the conventional approach of converting manual Test cases to automation.
  • Demonstrated a reduction of 60% in the automation effort for three large applications through the reusability feature in HCL NextGen Framework. 212 reusable components were delivered through the framework and realized a 95% overall Testing effort reduction.